Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ernesto Bueno

Ernesto Bueno

Austin

Summary

Operations-focused support professional with experience in technical troubleshooting, incident reporting, and customer support in fast-paced environments. Skilled in communication, problem-solving, and documentation with an interest in autonomous systems and technology-driven operations.

Overview

8
8
years of professional experience

Work History

Operations Support Specialist

Task Us
New Braunfels, TX
02.2024 - 04.2026
  • Reported operational and technical incidents in high-volume support environments
  • Escalated system and account-related issues to technical support teams
  • Documented incidents and maintained accurate case records
  • Communicated clearly with users and internal departments to support issue resolution
  • Followed operational procedures and escalation protocols in fast-paced environments

Tech Coach

Asurion
Orlando, FL
06.2021 - 01.2024
  • Assisted customers with mobile device troubleshooting and technical support
  • Helped with phone activations, SIM/eSIM setup, and account-related issues
  • Used diagnostic tools to identify and resolve device problems
  • Documented customer issues and escalated technical concerns when needed
  • Communicated solutions clearly in high-volume support environments

Body Shop Assistant

Pilo’s Body Shop
Mishawaka, IN
06.2018 - 05.2021
  • Assisted with vehicle repair workflow and general shop operations
  • Helped prepare estimates and supported front office administrative tasks
  • Communicated with insurance companies regarding claims and supplements
  • Scheduled appointments and maintained customer and repair documentation
  • Supported team members in a fast-paced automotive environment

Education

Associate of Science - Business Administration

Austin Community College
Austin, TX
05-2027

High School Diploma -

Riley High School
South Bend, IN
06-2018

Skills

  • Technical Troubleshooting
  • Incident Reporting
  • System Monitoring
  • Operational Support
  • Vehicle Inspection Awareness
  • Technical Documentation
  • Customer Support
  • Problem Solving
  • Safety Compliance
  • Microsoft Excel
  • Google Workspace
  • Ticketing Systems
  • Bilingual (English / Spanish)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Support Specialist

Task Us
02.2024 - 04.2026

Tech Coach

Asurion
06.2021 - 01.2024

Body Shop Assistant

Pilo’s Body Shop
06.2018 - 05.2021

High School Diploma -

Riley High School

Associate of Science - Business Administration

Austin Community College