Ernesto Castillo
Las Vegas,NV
Summary
Dynamic bar manager with a proven track record at Cafe Americano, excelling in customer service and team leadership. Developed innovative cocktail menus and trained staff, enhancing guest experiences and driving revenue growth. Highly reliable and skilled in cash handling, ensuring operational efficiency and compliance with health and safety standards.
Developed transferable skills in high-energy bar setting, focused on customer satisfaction, team coordination, and operational efficiency. Proven ability to manage high-volume environments while maintaining quality service and positive team dynamic. Seeking to transition into new field where these skills can contribute to successful outcomes and continuous improvement.
Upbeat, personable, and highly motivated with keen ability to adapt quickly to new environments. Well-versed in customer service principles and inventory management, excelling in maintaining welcoming atmosphere and streamlined operations. Dedicated to enhancing guest satisfaction and driving repeat business through exceptional service and attention to detail.
Overview
2026
2026
years of professional experience
Work History
Bartender
Larry Flynt's Hustler Club
Las Vegas, NV
02.2023 - 02.2024
- Crafted unique cocktails and beverages, enhancing guest satisfaction through exceptional service.
- Managed bar inventory, ensuring optimal stock levels and reducing waste.
- Trained new staff on bartending techniques and customer service protocols, fostering team performance.
- Developed and implemented efficient workflows for peak service times, improving overall bar operations.
- Ensured compliance with health and safety regulations while maintaining a clean and organized workspace.
- Resolved customer complaints promptly, contributing to positive dining experiences and repeat visits.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bar and Restaurant Manager
Cafe Americano
Las Vegas, NV
09.2022 - 02.2024
- Supervised daily bar operations, ensuring high service standards and customer satisfaction.
- Managed inventory levels, optimizing stock control and reducing waste.
- Trained and developed staff, improving team performance and service efficiency.
- Implemented new cocktail menu, enhancing customer experience through innovative offerings.
- Monitored compliance with health and safety regulations, maintaining a safe environment for staff and guests.
Bar Manager
Marrakesh Moroccan Restaurant
Las Vegas, NV
03.2022 - 01.2026
- Oversaw daily bar operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented innovative cocktail menus, enhancing beverage offerings and customer experience.
- Trained and mentored bar staff, fostering teamwork and improving service efficiency.
- Managed inventory and ordering processes, optimizing stock levels and minimizing waste.
- Established relationships with suppliers to secure quality products at competitive prices.
- Closed out cash register and prepared cashier report at close of business.
Server
Mercato Della Pescheria
Las Vegas, NV
2019 - 2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness.
- Trained new staff on restaurant procedures and service standards to enhance team performance.
- Collaborated with kitchen staff to coordinate orders and address any guest concerns promptly.
- Developed knowledge of menu items, enabling effective recommendations to customers.
- Oversaw daily server operations, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bar Manager
Cafe Americano
Miami, FL
2020 - 2021
- Analyzed sales trends to adjust menu items, driving increased revenue through targeted promotions.
- Enforced health and safety regulations, maintaining compliance with local laws and standards.
- Coordinated special events, creating unique experiences that attracted new clientele to the restaurant.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Bar Manager
Oh Mexico
Miami, FL
2021 - 2022
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Bartender
Barsecco
Miami, FL
2017 - 2019
- Collaborated with management to create seasonal drink menus aligned with customer preferences.
- Mentored junior bartenders in mixology skills, promoting professional growth within the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Coral Gables High School
Miami, FL01-2010
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Bar management
- Strong multitasking
- Highly reliable
- Team player attitude
- Strong work ethic
- Exceptional customer service
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Larry Flynt's Hustler Club
02.2023 - 02.2024
Bar and Restaurant Manager
Cafe Americano
09.2022 - 02.2024
Bar Manager
Marrakesh Moroccan Restaurant
03.2022 - 01.2026
Server
Mercato Della Pescheria
2019 - 2021
Bar Manager
Cafe Americano
2020 - 2021
Bar Manager
Oh Mexico
2021 - 2022
Bartender
Barsecco
2017 - 2019
High School Diploma -
Coral Gables High School