Ernesto Cruz
Miami
Summary
Offering strong foundation in organizational skills and administrative support, eager to learn and develop in professional office environment. Brings proactive approach to managing schedules and handling communications, ensuring efficient office operations. Ready to use and develop my skills in office software and document management in Office Administrative Assistant role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
Marksman Security
Miami, FL
02.2025 - Current
- Monitored access points to ensure safety and security of premises.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Assisted in training new personnel on safety protocols and emergency procedures.
- Prepared detailed reports on security incidents for management review.
- Enforced company policies and procedures to maintain a secure environment.
Concierge Officer
830 Brickell
Miami, FL
04.2024 - 02.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Coordinated guest reservations, ensuring optimal accommodation arrangements and seamless check-in experiences.
- Managed concierge desk operations, maintaining high standards of professionalism and hospitality.
- Collaborated with local businesses to offer exclusive services and discounts to guests, enhancing overall guest experience.
- Acted as point of contact for VIP guests, ensuring personalized attention and satisfaction throughout their stay.
Education
High School Diploma -
Miami Dade Christian
Miami Fl05.2016
Skills
- Report writing
- problem solving
- Incident reporting
- CCTV surveillance
- CCTV monitoring
- Relationship building and management
- Verbal and written communication
- calendar and travel management
Certification
- CPR-AED
- First aid
- Osha 10
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Security Officer
Marksman Security
02.2025 - Current
Concierge Officer
830 Brickell
04.2024 - 02.2025
High School Diploma -
Miami Dade Christian