Ernesto Fajardo
Naples,FL
Summary
Detail-oriented IT professional with four years of experience as an IT Analyst, specializing in servers, storage, end-user device support, technical troubleshooting, and customer service within healthcare and retail environments. Expertise in deploying, configuring, and maintaining IT systems, including specialized medical devices and healthcare applications, ensures seamless operations. Proven track record in diagnosing and resolving complex hardware, software, and network issues while delivering exceptional customer support reflects a commitment to excellence. Passion for training non-technical users and ensuring compliance with organizational and security standards, combined with a strong dedication to continuous learning and leveraging emerging technologies to enhance IT operations and boost end-user satisfaction.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
IT Analyst Servers & Storage
NCH Comprehensive Healthcare
12.2025 - 08.2026
- Evaluated system performance, identifying opportunities for enhancement and delivering actionable recommendations.
- Partnered with cross-functional teams to deploy IT solutions that optimize operational efficiency.
- Facilitated backup and support for administration of physical and virtual server infrastructure and storage area networks.
- Enhanced software performance via consistent maintenance updates and debugging efforts.
- Reduced downtime and resolved technical issues swiftly through proactive monitoring and troubleshooting.
- Actively collaborated with applications and systems including Veam, LRS, Microsoft Exchange, Royal, VMWare, VSphere, Solarwinds, ServiceNow & ServiceDesk Plus.
IT End User Device Technician
NCH Comprehensive Healthcare
11.2023 - 12.2025
- Deliver technical support and troubleshoot end-user devices by diagnosing and resolving hardware, software, and connectivity issues.
- Facilitate new device rollouts, upgrades, and migrations to ensure alignment with organizational and security compliance standards.
- Facilitate setup and maintenance of devices integrated with medical systems, troubleshooting and supporting specialized healthcare applications and software.
- Facilitate training and guidance for staff on effective usage of devices and software while clearly conveying technical issues and solutions to non-technical staff.
- Document incidents, solutions, and device inventory while identifying recurring issues and suggesting process enhancements.
- Collaborate with IT teams, vendors, and healthcare staff to ensure seamless device integration and functionality.
- Organized and facilitated audiovisual meetings and presentations in auditoriums and conference rooms.
Geek Squad Advanced Repair Agent
Best Buy
06.2023 - 10.2023
- Provided technical assistance and customer service to customers with advanced repair needs.
- Diagnosed, repaired, and maintained computer hardware and software for customers.
- Troubleshot complex issues related to system performance, network connectivity, and hardware components.
- Assisted customers with installation of operating systems and applications on their computers.
- Installed updates, drivers, and patches on customer's computers to keep them up-to-date with the latest security releases and fixes.
- Conducted regular maintenance checks on customer's computers to ensure optimal performance and prevent future issues.
Sales Advisor
Best Buy
06.2022 - 06.2023
- Demonstrated expertise in technology to effectively assist customers with their IT needs.
- Provided exceptional customer service with a focus on customer obsession.
- Worked under pressure to build long-term solutions for customers.
- Created strong relationships with customers to ensure satisfaction.
- Implemented sales strategies to drive revenue and meet sales targets.
- Collaborated with team members to achieve sales goals.
Education
BS - Computer Science
University of Arizona Global Campus
Chandler, AZ04-2027
Skills
- IT Server Infrastructure
- Data analysis
- Veam Backup and Recovery
- LRS Output Management
- ServiceNow
- ServiceDesk Plus
- ITIL
- Microsoft Exchange Administration
- SSL/TLS Cert Administration and Renewals
- AD, DFS, DNS, DHCP, Group Policies, etc
Certification
- Dell Certified Technician.
- Apple Certified Repair Technician.
- Samsung Certified Repair Technician.
- ControlUP VDI & DaaS Administrator Course.
- NetApp Technical Courses.
- IGEL Certified Professional.
- AZ800-AZ801 Actively training.
Languages
English, Spanish.
Timeline
IT Analyst Servers & Storage
NCH Comprehensive Healthcare
12.2025 - 08.2026
IT End User Device Technician
NCH Comprehensive Healthcare
11.2023 - 12.2025
Geek Squad Advanced Repair Agent
Best Buy
06.2023 - 10.2023
Sales Advisor
Best Buy
06.2022 - 06.2023
BS - Computer Science
University of Arizona Global Campus