JOSEPH SMITH
Duluth,MN
Summary
Experienced IT professional with a focus on systems administration, server virtualization, and IT infrastructure management, group policy, access management, active directory, and security controls. Adept at designing, implementing, and maintaining complex IT systems. Skilled in troubleshooting, problem-solving, and collaborating with cross-functional teams. Recognized for strategic thinking, attention to detail, and a strong work ethic.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Server & Storage Analyst
St. Luke’s Hospital
Duluth, Minnesota
01.2004 - Current
- Administered server infrastructure, ensuring stability, security, and high performance
- Monitored and optimized storage systems to maintain data integrity and improve performance
- Implemented and managed group policy, access management, and identity management processes
- Implemented disaster recovery strategies, ensuring business continuity and data protection
- Collaborated with cross-functional teams to troubleshoot and resolve complex system issues
- Developed and executed incident response protocols, addressing security threats with appropriate urgency
- Coordinated server upgrades, migrations, and installations to support hospital operations across multiple locations
- Key Achievements: Developed a structured approach to patch management, ensuring consistent deployment across 800 servers
- Led data migration efforts, ensuring seamless transitions with minimal downtime
- Improved system performance by redesigning storage solutions, reducing disk queue lengths, and enhancing I/O efficiency.
Computer Support Specialist
St. Luke’s Hospital
Duluth, Minnesota
12.2000 - 01.2004
- Provided first-level service support to over 8,000 end-users
- Handled an average of 50 calls per day
- Prioritized and escalated issues when required
- Performed physical set up of desktop hardware and software.
Education
Network Engineering Program Certificate -
Connecting Point Information Technology Services
09.2000
Associate of Applied Science - Network Support Specialists -
Duluth Business University
Skills
- Server Infrastructure Management
- Server Virtualization
- Group Policy & Active Directory
- System Migrations and Upgrades
- Incident Response & Mitigation
- Data Analysis and Reporting
- Security Tool Management
- Technical Troubleshooting
- Data Storage Solutions
- Disaster Recovery Planning
Certification
- CompTia A+
- CompTia Network+
- Microsoft Certified Professional 2000 (MCP)
- Microsoft Certified System Engineer 4.0 (MCP / MCP+I / MCSE)
Technological Skills
Active Directory & Group Policy, McAfee Enterprise Security Manager, Commvault Backup, NetApp OnCommand System, Dell/EMC Unisphere, Cisco Device Manager, Tenable Nessus Scanning Tool, Microsoft Windows Server, VMware Virtualization, Endpoint Central and WSUS, HP ProLiant and Lenovo Servers, UCS - Unified Computing System Cisco, PureStorage Array and Flashblade, Dell/EMC storage Arrays, NetApp FAS/AFF Arrays, Nutanix Infrastructure, Brocade and Cisco MDS SAN Switches
References
Available upon request.
Timeline
IT Server & Storage Analyst
St. Luke’s Hospital
01.2004 - Current
Computer Support Specialist
St. Luke’s Hospital
12.2000 - 01.2004
Network Engineering Program Certificate -
Connecting Point Information Technology Services
Associate of Applied Science - Network Support Specialists -
Duluth Business University