Deondrique Hall
St. Petersburg
Summary
Dynamic Fine Dining Server with extensive experience at The Porch, excelling in upscale dining and upselling techniques. Proven ability to enhance guest satisfaction through exceptional service and menu expertise. Skilled in problem assessment and fostering a positive dining atmosphere, consistently achieving high customer satisfaction rates. Personable fine dining server with in-depth knowledge of menu items, ingredients and wine pairings. Hospitable and welcoming individual offering several years of hands-on experience serving patrons in upscale restaurants. Polished in appropriately setting silverware, glassware and napkins and preparing tableside menu items. Customer-oriented individual possessing excellent memorization and customer service skills.
Overview
11
11
years of professional experience
Work History
Fine Dining Server
The Porch
Anna Maria
04.2022 - Current
- Maintained knowledge of menu offerings and wine pairings for guest inquiries.
- Upsold premium menu items to maximize guest satisfaction and revenue.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Provided guests with information about menu items, made suggestions and took orders.
- Communicated regularly with kitchen staff regarding order status updates.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Server
IHOP
Tampa
07.2020 - Current
- Trained new servers on best practices.
- Improved customer experience.
- Used upselling techniques.
- Ensured service quality.
- Upsold seasonal and specialty menu items.
- Processed payment transactions promptly.
- Maintained attentive service throughout the evening.
- Increased table turnover rates.
- Achieved timely service.
- Ensured customer satisfaction.
- Supported management in staff scheduling.
- Handled guest seating quickly and effectively.
Server Manager
Chili's Grill & Bar
St. Petersburg
08.2021 - 01.2023
- Developed a robust server monitoring dashboard.
- Trained junior staff on enterprise-server management protocols.
- Maintained documentation for Front of House Server setup.
- Analyzed server log data.
- Allowed more focus on core initiatives.
- Reduced average server outage resolution time.
- Fine-tuned virtualization settings.
- Enforced server access policies.
- Took ownership of budget forecasting for server operations.
Server
LongHorn Steakhouse
St. Petersburg
06.2018 - 01.2021
- Engaged directly with customers.
- Promoted wine sales.
- Performed side work duties to maintain an organized service station.
- Adapted service methods.
- Addressed guest needs proactively.
- Executed events successfully.
- Ensured timely food preparation.
- Improved customer ambiance.
- Ensured a smooth service experience for attendees.
- Secured handling of payment transactions.
- Maximized revenue through strategic upselling.
- Set up and broke down dining areas.
- Set up and managed large parties and special events.
- Managed opening and closing duties.
- Resolved guest complaints and concerns promptly.
Server Trainer
Carrabba's Italian Grill
St. Petersburg
02.2015 - 07.2017
- Organized skill-building competitions.
- Ensured compliance with health and safety regulations.
- Implemented safety protocols.
- Facilitated faster acclimation through live practice.
- Piloted a customer service excellence program.
- Accelerated growth and server development.
- Enhanced leadership skills.
- Oversaw role-play scenarios focused on de-escalation skills.
- Monitored the performance of a 10 strong serving team.
- Trained 3 new servers at a time and they are still employed there.
Education
Bachelor of Science - Nursing
St. Petersburg College (SPC)
St. Petersburg, FL01.2027
High School - General Studies
St Petersburg High School
St. Petersburg, FL01.2010
Skills
- Server maintenance scheduling
- Automation of server provisioning
- Energy-efficient server cooling
- Network management and troubleshooting
- Advanced server security protocols
- Server infrastructure management
- Problem assessment
- Reliable transportation
- Event support
- Patience and empathy
- Proper table setup
- Sales
- Upscale dining expertise
- Tableside etiquette
- Menu expertise
Timeline
Fine Dining Server
The Porch
04.2022 - Current
Server Manager
Chili's Grill & Bar
08.2021 - 01.2023
Server
IHOP
07.2020 - Current
Server
LongHorn Steakhouse
06.2018 - 01.2021
Server Trainer
Carrabba's Italian Grill
02.2015 - 07.2017
Bachelor of Science - Nursing
St. Petersburg College (SPC)
High School - General Studies
St Petersburg High School