Joan Acton
Maryland Heights,MO
Summary
Attentive, hospitable and observant server with extensive knowledge of the fine dining industry. My goal is to continue to deliver an exceptional dining experience. To bring people together and improve restaurant efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Bristol Seafood
Creve Coeur, Missouri
02.2023 - Current
- Provided exceptional customer service in a high-end dining environment.
- Guided guests in menu selections and wine pairings, elevating overall dining experiences.
- Accurately recorded orders in POS system while providing excellent customer service.
- Collaborated with kitchen staff to ensure timely food service and presentation standards.
- Trained new servers on restaurant policies and service techniques, fostering consistency in guest service.
- Resolved customer inquiries and complaints professionally, ensuring guest satisfaction and loyalty.
Server
Texas Roadhouse Restaurant
Charles City, MO
01.2020 - 02.2023
- Greeted customers and provided recommendations on specials, contributing to increased sales.
- Guided guests in menu selections tailored to dietary restrictions to enhance dining experience.
- Took and processed orders accurately using restaurant software systems.
- Managed cash register transactions efficiently during high-volume shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Some College (No Degree) - General Studies
SLCC
St. Louis , MOSkills
- Professional and enthusiastic server with over 6 years of first class service
- Upbeat energy, confidence and poise have earned praises from employees, management and guests
- Multitask and work very well under pressure
- Customer-focused and dedicated to maintaining restaurant and food industry standards
Certification
- Servsafe alcohol and food handling certified.
Timeline
Fine Dining Server
Bristol Seafood
02.2023 - Current
Server
Texas Roadhouse Restaurant
01.2020 - 02.2023
Some College (No Degree) - General Studies
SLCC