Ernesto Gonzalez
Marietta
Summary
Strategic leader specializing in organizational problem-solving and team development, driving enhancements in customer service. Experienced in inventory management and sales forecasting, delivering cost savings and growth through market insights. Committed to maximizing employee performance with targeted training and engagement strategies.
Overview
15
15
years of professional experience
Work History
District Manager/Store Manager
Doctyme
Atlanta
02.2024 - 04.2026
- Identified underperforming stores through sales data analysis; developed action plans that improved revenue
- Increased employee engagement by implementing recognition programs resulting in a 25% decrease in turnover rate
- Trained new store managers on company procedures and systems, ensuring adherence to best practices across locations
- Evaluated operational compliance during regular store visits, providing actionable feedback that enhanced performance
- Monitored inventory levels across stores to optimize stock availability and reduce shortages
- Implemented cost-saving measures such as reducing waste, optimizing staffing levels, and negotiating vendor contracts
- Analyzed market trends and competitor activities to identify opportunities for growth within the district
Assistant Store Manager
Autozone
Lithia Springs
08.2022 - 02.2024
- Coordinated with store manager to oversee operations, emphasizing inventory management, sales forecasting, staff scheduling, and customer service to enhance store performance.
- Marketed the store and its products to increase weekly sales from $30,000 to $40,000.
- Executed merchandising and product placement strategies to enhance visual appeal and engage customers, contributing to increased foot traffic.
- Reconciled daily sales transactions and balanced revenue while verifying inventory counts and compiling financial data to ensure budget compliance.
General Training Manager
Donuts
Atlanta
02.2018 - 07.2022
- Directed administrative functions, trained and mentored staff, and managed daily operations, including budgets, inventory control, and vendor relations, optimizing labor costs through productivity monitoring and strategic scheduling to enhance operational efficiency.
- Achieved weekly profit goals of $42,000 while enforcing quality control to ensure product met specifications, rejecting non-compliant products.
- Engaged with customers to maintain high service standards and effectively addressed their needs for improved satisfaction.
- Resolved customer concerns promptly and professionally, transforming negative experiences into positive outcomes and fostering customer loyalty.
Manager
McDonalds
Washington
11.2010 - 02.2018
- Led a team of 40 employees in daily operations within standard operating procedures (SOPs) and Job Safety Analysis (JSA), resulting in a 10% reduction in retention and a 15% increase in operational efficiency.
- Directed $3.5 million store operations, overseeing administrative, marketing, PR, and finance duties, while ensuring production line operations adhered to policies and procedures.
- Coordinated scheduling, workstation assignments, employee training, and shift rotations to ensure seamless operations and coverage.
- Oversaw quality control to ensure products met specifications while completing tasks within established timeframes.
Assistant General Manager/General Manager
Republic Foods Burger King
Washington
09.2014 - 01.2017
- Managed 22 employees in $2 million store; trained and developed team, promoting several to shift managers, enhancing team capabilities.
- Analyzed operations to plan and achieve goals, leveraging expertise in restaurant practices and procedures.
- Created schedules with daily targets, workstation assignments, and shift rotations while accommodating employee vacations and breaks.
- Reduced food costs through inventory control and business development, ensuring compliance with quality control standards.
Education
Bachelor of Science - Business Management
University of Phoenix-Online Campus
Alexandria, VA08-2011
Skills
- Inventory management
- Sales forecasting
- Territory management
- Cost control
- Data analysis
- Team leadership
- Goal setting
Timeline
District Manager/Store Manager
Doctyme
02.2024 - 04.2026
Assistant Store Manager
Autozone
08.2022 - 02.2024
General Training Manager
Donuts
02.2018 - 07.2022
Assistant General Manager/General Manager
Republic Foods Burger King
09.2014 - 01.2017
Manager
McDonalds
11.2010 - 02.2018
Bachelor of Science - Business Management
University of Phoenix-Online Campus