Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ernesto Lopez

Brooklyn

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

4
4
years of professional experience

Work History

Counter Associate

Kith Treats
Manhattan
05.2024 - Current
  • Recommended additional products or services based on customer preferences.
  • Prepared food items following proper safety guidelines.
  • Worked with cash register for handling transactions accurately.
  • Suggested alternative options if item was out of stock.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties, including counting cash drawers and securing store premises.
  • Maintained cleanliness of counter area throughout day.
  • Processed credit card payments and verified customer identification.
  • Secured consistent customer sales with knowledgeable, friendly support.

Sales Associate

Pandora Jewelry
Manhattan
02.2025 - 05.2025
  • Assisted customers with product selections and provided excellent service.
  • Operated point-of-sale systems for efficient transactions.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Conducted product demonstrations to enhance customer understanding and interest.
  • Supported promotional activities and displayed merchandise attractively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Service Manager

Chipotle Mexican Grill
Brooklyn
01.2022 - 05.2024
  • Explained cost and time requirements in detail and requested customer authorization prior to completion of unexpected repairs.
  • Oversaw daily schedules and team activities through morning meetings with shop personnel.
  • Monitored repair progress and contacted customers regarding delays or cost increases.
  • Provided continuous education for store employees on new and updated policies, procedures and job duties.

Cashier

Victoria Secret
Brooklyn
08.2021 - 01.2022
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
  • Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
  • Offered customers information about upcoming promotions and available items.

Education

Some College (No Degree) - Health Sciences

LaGuardia Community College
Long Island City, NY

Skills

  • Service Quality Management
  • Customer Service Management
  • Inventory Management
  • Employee Training and Development
  • Relationship Building
  • Workplace Safety
  • Merchandise Display
  • Product Promotion
  • Customer-focused
  • Effective Communication

Languages

Spanish

Timeline

Sales Associate

Pandora Jewelry
02.2025 - 05.2025

Counter Associate

Kith Treats
05.2024 - Current

Service Manager

Chipotle Mexican Grill
01.2022 - 05.2024

Cashier

Victoria Secret
08.2021 - 01.2022

Some College (No Degree) - Health Sciences

LaGuardia Community College

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