Ernesto Lopez
Brooklyn
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
4
4
years of professional experience
Work History
Counter Associate
Kith Treats
Manhattan
05.2024 - Current
- Recommended additional products or services based on customer preferences.
- Prepared food items following proper safety guidelines.
- Worked with cash register for handling transactions accurately.
- Suggested alternative options if item was out of stock.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties, including counting cash drawers and securing store premises.
- Maintained cleanliness of counter area throughout day.
- Processed credit card payments and verified customer identification.
- Secured consistent customer sales with knowledgeable, friendly support.
Sales Associate
Pandora Jewelry
Manhattan
02.2025 - 05.2025
- Assisted customers with product selections and provided excellent service.
- Operated point-of-sale systems for efficient transactions.
- Collaborated with team members to maintain store cleanliness and organization.
- Conducted product demonstrations to enhance customer understanding and interest.
- Supported promotional activities and displayed merchandise attractively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Service Manager
Chipotle Mexican Grill
Brooklyn
01.2022 - 05.2024
- Explained cost and time requirements in detail and requested customer authorization prior to completion of unexpected repairs.
- Oversaw daily schedules and team activities through morning meetings with shop personnel.
- Monitored repair progress and contacted customers regarding delays or cost increases.
- Provided continuous education for store employees on new and updated policies, procedures and job duties.
Cashier
Victoria Secret
Brooklyn
08.2021 - 01.2022
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Offered customers information about upcoming promotions and available items.
Education
Some College (No Degree) - Health Sciences
LaGuardia Community College
Long Island City, NYSkills
- Service Quality Management
- Customer Service Management
- Inventory Management
- Employee Training and Development
- Relationship Building
- Workplace Safety
- Merchandise Display
- Product Promotion
- Customer-focused
- Effective Communication
Languages
Spanish
Timeline
Sales Associate
Pandora Jewelry
02.2025 - 05.2025
Counter Associate
Kith Treats
05.2024 - Current
Service Manager
Chipotle Mexican Grill
01.2022 - 05.2024
Cashier
Victoria Secret
08.2021 - 01.2022
Some College (No Degree) - Health Sciences
LaGuardia Community College