Summary
Overview
Work History
Education
Skills
Awards
Professional Development
Timeline
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Ernesto Mendez

Las Cruces

Summary

Highly intuitive veteran and diligent Cable Technician with solid background in cable installation and maintenance. Proven track record of successfully diagnosing and resolving complex technical issues, ensuring seamless service delivery. Demonstrated expertise in cable splicing and troubleshooting, coupled with strong customer service skills.

Overview

6
6
years of professional experience

Work History

Cable Technician

Comcast, Xfinity
03.2018 - 01.2024
  • High knowledgeable in RF (Radio Frequency) systems reading and diagnosing.
  • experienced in utilizing RF sprectrum analyzers.
  • Managed a team of cable technicians to ensure high-quality work and adherence to safety standards.
  • Consistently achieved high levels of customer satisfaction through open communication throughout the job window.
  • Trained new hires on best practices for cable installation and repairs, ensuring consistent work quality across the team.
  • Performed thorough inspections of completed work to ensure compliance with client specifications and industry standards.
  • Kept up-to-date with industry trends and technologies, implementing new techniques to improve overall performance.
  • Reduced callbacks by meticulously addressing all customer concerns before completing each job
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.

Education

High School Diploma -

Tularosa High School
Tularosa, NM
05-2008

45 accredited hours equivalency Associates Degree -

United States Navy
12.2018

Skills

  • Bilingual (English & Spanish)
  • Quality Control
  • Problem Solving
  • Decision Making
  • Leadership Experience
  • RF system diagnostics
  • Customer communication
  • Quality inspection
  • Industry knowledge
  • Attention to detail
  • Reliability
  • Adaptability and flexibility

Awards

  • Afghanistan Campaign Medal, 2
  • Good Conduct Medal, 2
  • Navy Achievement Medal, 2
  • Sea Service Deployment Ribbon, 5

Professional Development

  • 10-hour (OSHA) Occupational Safety and Health Administration in General Industry Safety
  • Health and Construction Safety and Health (30 hours)
  • Operational/Time Critical Risk Management
  • 3M/301 Maintenance Qualified


Timeline

Cable Technician

Comcast, Xfinity
03.2018 - 01.2024

45 accredited hours equivalency Associates Degree -

United States Navy

High School Diploma -

Tularosa High School

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Ernesto Mendez