Ernesto Mercedes
Haines City,FL
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Wellcare Home Health
07.2021 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Customer Service Representative
Optimum Technologies
07.2018 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Doorman
Douglas Elliman
06.2015 - 07.2017
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
Education
Bachelor of Administrative Studies - Business Administration And Marketing
Lehman College of The City University of New York
The Bronx, NY06.2021
High School Diploma -
Academy For Scholarship And Entrepreneurship
Bronx, NY06.2017
Skills
- Quote Information
- Customer Service and Assistance
- Persuasive Negotiations
- Critical Thinking
- Ethics
- Conflict-resolution
- Constructive criticism
- Multitasking
- Computer Literate
- Marketing
Accomplishments
Advanced Regents Diploma
Awards And Honors Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
Wellcare Home Health
07.2021 - Current
Customer Service Representative
Optimum Technologies
07.2018 - 10.2020
Doorman
Douglas Elliman
06.2015 - 07.2017
Bachelor of Administrative Studies - Business Administration And Marketing
Lehman College of The City University of New York
High School Diploma -
Academy For Scholarship And Entrepreneurship
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