Ernesto Moreno
Lewisville
Summary
Dynamic and results-driven Chef at Panda Express with a strong work ethic and proven leadership skills. Enhanced customer satisfaction through effective conflict resolution and maintained a safe, organized environment. Bilingual in Spanish, excelling in guest engagement and team collaboration to deliver high-quality service consistently.
Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chef
Panda Express
08.2020 - 05.2025
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained well-organized mise en place to keep work consistent.
- Accomplished multiple tasks within established timeframes.
Soccer Referee
GLASA
01.2019 - 01.2020
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
Laundry and Dry Cleaning Assistant
GK's Dry Cleaning
05.2019 - 08.2019
- Used machine and hand marker to tag articles with proper coding for laundry and dry cleaning.
- Enhanced customer satisfaction by providing timely and accurate laundry services.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Education
HVAC Certified And EPA - HVAC
Lindsey Cooper Refrigeration School
Irving, TX05-2025
Lewisville High School
Lewisville, TX05-2021
Skills
- Customer service
- Team leadership
- Time management
- Multitasking Abilities
- Bilingual writing
- Bilingual in Spanish
- Verbal and written communication
- Decision-making
- Strong work ethic
- Guest engagement
- Cash handling
- Team collaboration
Certification
- Technician Type Universal (EPA)
- HVAC certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chef
Panda Express
08.2020 - 05.2025
Laundry and Dry Cleaning Assistant
GK's Dry Cleaning
05.2019 - 08.2019
Soccer Referee
GLASA
01.2019 - 01.2020
HVAC Certified And EPA - HVAC
Lindsey Cooper Refrigeration School
Lewisville High School
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