Ernesto Ortega
Dalton,GA
Summary
Dynamic and dependable professional with a strong background in customer service and team leadership at RaceTrac. Proven ability to enhance team performance through effective problem-solving and motivational strategies. Skilled in time management and heavy lifting, consistently ensuring high customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Spark Driver Walmart
12.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Shift Manager
RaceTrac
11.2023 - 12.2024
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Shift Manager
Burger King
12.2022 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Dalton High School
Dalton, GASkills
- Positive attitude
- Customer service
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Heavy lifting
- Stocking and inventory
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Spark Driver Walmart
12.2024 - Current
Shift Manager
RaceTrac
11.2023 - 12.2024
Shift Manager
Burger King
12.2022 - 11.2023
Dalton High School
Similar Profiles
JACKENSON GUERRIERJACKENSON GUERRIER
Préposé aux livraisons at Spark Driver,WalmartPréposé aux livraisons at Spark Driver,Walmart
Kylie BaileyKylie Bailey
Delivery Driver, Grocery Shopper at DDI - Spark Driver, WalmartDelivery Driver, Grocery Shopper at DDI - Spark Driver, Walmart
Viviana JuanilloViviana Juanillo
Customer Service Representative at IntouchCX (Client: Spark Driver – Walmart U.S.)Customer Service Representative at IntouchCX (Client: Spark Driver – Walmart U.S.)
Jordan HickeyJordan Hickey
Print Operator at MohawkPrint Operator at Mohawk
MICHELLE LIDYMICHELLE LIDY
Medical Office Registrar at Anna Shaw Children's InstituteMedical Office Registrar at Anna Shaw Children's Institute