Ernesto Periles
Miami,FL
Summary
Adaptable Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Direct Airline Services
Miami, FL
10.2023 - 04.2024
- Assisted in resolving customer complaints in a courteous and professional manner.
- Responded to guests, including email, telephone and in-person inquiries.
- Managed customer complaints and rectified issues to complete satisfaction.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Wheelchair Assistant
Direct Airline Services
Miami, FL
07.2023 - 12.2023
- Assisted wheelchair users with transferring to and from wheelchairs, beds, chairs, and other surfaces.
- Provided assistance to wheelchair users in the use of specialized equipment such as oxygen tanks and breathing apparatus.
- Transported clients in wheelchairs safely to their destinations using elevators or ramps when necessary.
- Provided emotional support for clients who are dealing with long-term disabilities or limited mobility due to injury or illness.
- Attended trainings regularly in order to stay up-to-date on best practices related to caring for individuals requiring mobility assistance.
- Assisted customers with baggage claims.
- Aided customers with TSA checkpoint screenings.
Line Cook
Pollo Tropical
Miami, FL
01.2023 - 06.2023
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed proper food handling methods and maintained correct temperature of food products.
- Adhered to portion controls and presentation specifications.
Driver
Paloma Travel
Miami, FL
01.2022 - 12.2022
- Delivered packages to customers in a timely and efficient manner.
- Verified the contents of inventory loads against shipping papers.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Education
High School Diploma -
Andres Lujan
La Havana06-2020
Skills
- Guest service and assistance
- Listening Skills
- Cleaning and sanitizing
- Computer Skills
- Product Sales
Languages
Spanish
Full Professional
English
Limited
Timeline
Guest Service Agent
Direct Airline Services
10.2023 - 04.2024
Wheelchair Assistant
Direct Airline Services
07.2023 - 12.2023
Line Cook
Pollo Tropical
01.2023 - 06.2023
Driver
Paloma Travel
01.2022 - 12.2022
High School Diploma -
Andres Lujan
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