Ernesto Pinon
Waco
Summary
Highly organized support staff member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Support Staff
PEC Inc.
10.2022 - Current
Join and monitor language classes attended by SOF military personnel.
Monitoring and assisting with tech issues as needed. Performing computer checks to make sure hardware meet minimum requirements to run class.
Verification Agent
RDI Corportation
11.2021 - 08.2022
- Receive applications remotely, call applicant to confirm all the information provided for any inaccuracies or self-made changes
Customer Service Lead/Cashier
Academy Sports + Outdoors
08.2020 - 11.2021
- Provide customer support either with the checkout process, location of product, or solving of issues
- As a Cashier Lead, start-of-day and end-of-day included counting money of the store, checking the balance of cashiers, leading cashiers during downtime
Education
Associate in Science (AS) - Computer Science
McLennan Community College
Waco, TX08.2022
Skills
- 75 WPM
- Typing Ability
- Microsoft Office
- Self-motivated
- Problem-solving
- Cash Handling
- Front Desk
- C/C
- Computer Science
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
MS Excel - TestDome, 0dc041712525419d895011be97501cbd, 04/01/22, Present, https://app.testdome.com/cert/0dc041712525419d895011be97501cbd
Assessments
- Technical support: Customer situations, 04/01/22, Expert
- Spreadsheets with Microsoft Excel, 04/01/22, Expert
- Typing, 04/01/22, Expert
- Working with MS Word documents, 04/01/22, Expert
Timeline
Help Desk Support Staff
PEC Inc.
10.2022 - Current
Verification Agent
RDI Corportation
11.2021 - 08.2022
Customer Service Lead/Cashier
Academy Sports + Outdoors
08.2020 - 11.2021
MS Excel - TestDome, 0dc041712525419d895011be97501cbd, 04/01/22, Present, https://app.testdome.com/cert/0dc041712525419d895011be97501cbd
Associate in Science (AS) - Computer Science
McLennan Community College
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