Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ernesto Rodriguez

Miami

Summary

Lifeguard certified, committed to public safety and team collaboration. Developed skills in high-responsibility aquatic environment, focusing on safety and quick response. Strong ability to assess situations rapidly and implement effective solutions. Seeking to transition into new field, leveraging ability to maintain calm under pressure and ensure safety.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Case Manager

Klap 6
11.2024 - 03.2025
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Shelter Manager

Klap 6
07.2023 - 02.2024
  • Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
  • Monitored trends in homelessness within the community actively to inform strategic planning processes for the shelter.
  • Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
  • Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
  • Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
  • Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
  • Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
  • Ensured high-quality food provision for clients by managing inventory, coordinating meal preparation, and adhering to nutritional guidelines.

Lifeguard

Winston Park Clubhouse
03.2019 - 05.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.

Education

Associate of Arts - Business Administration

Atlantis University
Miami, FL
05-2023

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Strong communicator
  • Lifeguard certification
  • Leadership qualities
  • Physical fitness
  • Team collaboration
  • CPR and AED training
  • Public safety knowledge

Certification

  • First Aid/CPR Certified
  • Licensed Lifeguard, SOFLO Aquatics LLC

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Case Manager

Klap 6
11.2024 - 03.2025

Shelter Manager

Klap 6
07.2023 - 02.2024

Lifeguard

Winston Park Clubhouse
03.2019 - 05.2019

Associate of Arts - Business Administration

Atlantis University

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