Ernesto Ruiz
Rialto,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Assistant Manager/Customer Sales Representative
ATT Wireless
Rancho Cucamonga
08.2018 - 02.2024
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed relationships with existing customers through follow-up communications.
Sales Consultant Representative
T-Mobile, Custom Wireless
Fontana, CA
07.2010 - 08.2017
- Assisted customers with product selection, order placement and payment processing.
- Generated leads through cold calling and networking activities.
- Prepared reports on sales performance metrics for management review.
- Developed sales strategies to increase profit margins for the company.
- Identified opportunities for improvement within the sales department processes.
- Provided customer service and support to clients regarding their inquiries and complaints.
- Reviewed existing contracts with customers in order to determine areas of improvement.
- Ensured compliance with all relevant regulations pertaining to sales operations.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA06-2005
Skills
- Sales Strategies
- Customer Rapport
- Business Development
- Retail Operations
- Compliance understanding
- Workload Management
- Sales Growth
- Negotiations
- Team motivation
- Money Handling
- Sales Reporting
- Excellent Customer Service
Languages
Spanish
Native/ Bilingual
German
Limited
Accomplishments
- ATT Summit Winner 2020 (Winner Circle) Top 1% Nationwide
Timeline
Assistant Manager/Customer Sales Representative
ATT Wireless
08.2018 - 02.2024
Sales Consultant Representative
T-Mobile, Custom Wireless
07.2010 - 08.2017
High School Diploma -
Eisenhower Senior High School
Similar Profiles
David BellvilleDavid Bellville
Business to Business Specialist at ATT WirelessBusiness to Business Specialist at ATT Wireless
INGRID K. NEGRON ROMANINGRID K. NEGRON ROMAN
Sales Representative at ATT Wireless ($21.00 hourly plus commissions)Sales Representative at ATT Wireless ($21.00 hourly plus commissions)
Tekale JohnsonTekale Johnson
HBA Coordinator at Verizon WirelessHBA Coordinator at Verizon Wireless