Ernesto Suarez
Miami,United States
Summary
A highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ramp Agent
Northern Air Cargo
Miami, FL
03.2024 - 10.2024
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
House Inspector
Mueller Reports
Miami, FL
09.2023 - 03.2024
- Performed detailed visual inspections of all accessible areas including the roof, basement, attic and exterior walls.
- Assessed safety hazards such as loose railings, faulty wiring, mold growth and inadequate ventilation.
- Examined roofs for signs of leakage or improper installation techniques.
- Documented evidence of pest infestations or damage caused by pests.
- Observed overall condition of interior finishes including drywall, flooring and trimwork.
- Evaluated drainage patterns around foundation walls to identify potential water intrusion issues.
First Responder
Miami Dade Ambulance
Miami, FL
03.2023 - 09.2023
- Provided life-saving first aid to victims of accidents or medical emergencies.
- Responded to emergency calls for assistance from citizens in distress.
- Administered oxygen therapy and CPR when necessary to revive victims who had stopped breathing or suffered cardiac arrest.
Team Member
Amazon
Miami, FL
12.2020 - 03.2023
- Organized warehouse space by rearranging items, checking for accuracy of storage location.
- Identified damaged goods and reported them immediately to supervisor or manager.
- Ensured compliance with safety regulations when handling hazardous materials.
- Collaborated with team members on various tasks related to order fulfillment activities.
- Used pallet jacks to move items to and from warehouse locations.
- Provided support during peak periods such as holidays or special promotions.
Front Desk Associate
Firstservice Residential
Miami, FL
05.2022 - 09.2022
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed guest check-in and check-out procedures, reservations and payments.
- Answered phone and emails to make reservations and take guest information.
- Welcomed large volume of guests and improved overall customer service.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Education
Certficate - Firefighter
Barry University
Hollywood, FL11-2024
Certificate - Emergency Medical Technology
Miami Dade College
Miami, FL04-2024
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2020
Skills
- Work Planning and Prioritization
- Documentation and Reporting
- Problem-Solving
- Safety Procedures
- Relationship Building
- Computer Skills
- Strategy Development
- Customer Service
- Critical Thinking
- Work Order Analysis
- First Aid/CPR
- Microsoft Office
- Fluent in Spanish
- Supervision & Leadership
- Good Work Ethic
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the year for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- Excel
- PowerPoint
- Word
- Adobe Photoshop
- Adobe InDesign
- OSHA
- First Aid/CPR
- EMT
Timeline
Ramp Agent
Northern Air Cargo
03.2024 - 10.2024
House Inspector
Mueller Reports
09.2023 - 03.2024
First Responder
Miami Dade Ambulance
03.2023 - 09.2023
Front Desk Associate
Firstservice Residential
05.2022 - 09.2022
Team Member
Amazon
12.2020 - 03.2023
High School Diploma -
Coral Gables Senior High School
- Excel
- PowerPoint
- Word
- Adobe Photoshop
- Adobe InDesign
- OSHA
- First Aid/CPR
- EMT
Certficate - Firefighter
Barry University
Certificate - Emergency Medical Technology
Miami Dade College
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