Ernesto C Soriano
Dallas,TX
Summary
Energetic and polished Concierge with more than Five years of experience working in the hospitality industry. Pursuing a solid position with a hotel providing unforgettable service to visitors and clients.
Overview
10
10
years of professional experience
Work History
Lyft Driver
Lyft
01.2019 - 09.2019
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Received belongings from passengers and safely and securely stowed items and luggage.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
Concierge
Sheraton Dallas Hotel
05.2015 - 09.2018
- Managed transportation arrangements to and from airport, train station and local events for visitors.
- Facilitated research of local venues, restaurants and visitor spots per guest requests.
- Regularly updated front desk’s concierge book to ensure availability of most relevant visitor information.
- Briefed hotel staff and guests on security policies and procedures to promote saftey and visitor confidence.
- Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
- Rectified volatile situations quickly through active listening and effective communication.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
Valet Supervisor
Ace Parking
11.2011 - 05.2015
- Inspected equipment and work stations to comply with established standards and regulations.
- Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
- Listened to customer feedback and responded to maintain or improve processes.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Cross-trained new employees by explaining rules, procedures and job responsibilities.
- Provided onsite training.
Valet Parker
Towne Park LLC
09.2009 - 11.2011
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Delivered various items including newspapers, mail, faxes, messages, and check-out invoices to guest rooms.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Transferred suitcases, bags, and other items from cars, limos and other vehicles and main lobby to and from guest rooms.
- Immediately responded to guest concerns and requests and quickly handled all issues.
- Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
Some College (No Degree) - Hotel And Restaurant Management
University of The East
Manila Philippines High School Diploma -
Western High School
Anaheim, CASkills
- Procedures implementation
- Employee management
- Payments posting
- Meeting participation
- Safety protocols
- Safe driving
- Dining reservations
- VIP services
- Social media networking
- Hospitality
- Teamwork
- Driving and transportation
- Accurate money handling
- Customer service
Timeline
Lyft Driver
Lyft
01.2019 - 09.2019
Concierge
Sheraton Dallas Hotel
05.2015 - 09.2018
Valet Supervisor
Ace Parking
11.2011 - 05.2015
Valet Parker
Towne Park LLC
09.2009 - 11.2011
Some College (No Degree) - Hotel And Restaurant Management
University of The East
High School Diploma -
Western High School