Ernesto Javier De Saro Martinez
Doral,FL
Summary
Knowledgeable Assistant Front Office Manager with background in managing front office operations. Successfully streamlined administrative processes and enhanced guest satisfaction through effective team leadership. Demonstrated excellent organizational and multitasking skills.
Overview
7
7
years of professional experience
Work History
Assistance Front Office Manager
St. Regis Bal Harbour
Miami, FL
01.2024 - Current
- Implemented standardized procedures to improve communication between departments, enhancing overall guest experience.
- Analyzed guest feedback to identify areas for service improvement and implemented necessary changes.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Rooms Operations Manager
The St. Regis Bal Harbour Resort
07.2023 - 01.2024
Night Manager
Hotel Breathless Cabo San Lucas Resort & Spa
02.2021 - 06.2023
Key Manager/ Guest Relations Manager
Hotel Live Aqua Urban Resort Monterrey
06.2019 - 05.2020
Education
International Bachelor - Hospitality Business Administration
UVM-GLION
01.2014
Skills
- Motivated to improve my skills, professional growth and focused on high standard services, administration experience and efficient solving problems
- Customer service
- Operations management
- Guest relations
- Team leadership
- Decision-making
- Problem resolution
LANGUAGE
English 80%
French 50%
Spanish mother language
COMPUTER SYSTEMS
Microsoft Office XP, Opera, Arena, Innsist, Lightspeed, Atlas and Outlook
Timeline
Assistance Front Office Manager
St. Regis Bal Harbour
01.2024 - Current
Rooms Operations Manager
The St. Regis Bal Harbour Resort
07.2023 - 01.2024
Night Manager
Hotel Breathless Cabo San Lucas Resort & Spa
02.2021 - 06.2023
Key Manager/ Guest Relations Manager
Hotel Live Aqua Urban Resort Monterrey
06.2019 - 05.2020
International Bachelor - Hospitality Business Administration
UVM-GLION