Ernesto Jr Gonzalez
Fort Worth,TX
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced [Software] proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
1851 NE Loop 820 Forth Worth, TX 76131 US
10.2021 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Developed production techniques and production processes to meet customer and organizational needs.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Established administrative work procedures to track staff's daily tasks.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Determined and recommended methods to implement improvement opportunities.
Waiter
La Silla
Fort Worth, TX
02.2019 - 04.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX05.2021
Skills
- Emotional Intelligence
- Confidentiality
- Approachable and Genuine
- Tactical and Strategical
- Excellent Verbal and Written communication
- Adaptability
- Deescalating and Discretion
- OSHA Standards
- Productivity Standards
- Process Improvement
- Customer Satisfaction
- Performance Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Process Assistant
Amazon
10.2021 - Current
Waiter
La Silla
02.2019 - 04.2021
High School Diploma -
North Crowley High School