Summary
Overview
Work History
Education
Skills
Timeline
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Ernest Sam Williams

Wolcott,CT

Summary

Dynamic hospitality professional with extensive experience at Texas Roadhouse, excelling in customer service and sales. Proven ability to train staff and enhance guest experiences through expert mixology and food pairing knowledge. Adept at multitasking in fast-paced environments while maintaining attention to detail and fostering teamwork.

Overview

8
8
years of professional experience

Work History

Bartender/Server

Texas Roadhouse
Cromwell
02.2025 - Current

• Ran the service bar like a pro, cranking out drinks quickly and accurately for the servers so tables got their cocktails, beers, and non-alcoholic stuff without missing a beat.

• Worked the full bar top, taking orders directly from guests, mixing up cocktails, pouring drafts, recommending drinks and food pairings, chatting them up, and upselling to boost checks and tips.

• Took food and drink orders at tables and the bar using the POS system, made solid suggestions based on the menu, and made sure everything came out right and on time.

• Jumped in as a food runner when needed grabbing plates from the expo window, delivering food hot and looking great, clearing tables fast, and helping keep the whole floor moving smoothly.

• Served as a trainer, showing new hires the ropes on service steps, menu knowledge, drink recipes, responsible serving (checking IDs, watching guests), side work, and how to live the Texas Roadhouse values—passion, teamwork, integrity, and having fun while doing it.

I stayed on top of responsible alcohol service (following state laws and company guidelines), handled cash and payments accurately, kept the bar clean and stocked, and jumped in to help teammates during rushes. In a fast-paced, team-oriented work where I get to connect with people.

Server/Bartender

Grandpa’s Diner
Naugatuck, CT
01.2019 - 02.2025

I was the all-in-one server, bartender, and support at a busy local diner—handling everything from greeting folks at the counter or booths to mixing drinks, serving full meals, and keeping the place running smooth. It was classic diner life: fast-paced, friendly, and no job too small. I made sure everyone got great food, cold drinks, and that welcoming hometown feel, all while juggling multiple tables, the counter, and the bar area.

Server

88 Keys
Watertown, CT
02.2024 - 07.2024

I worked as a server in a sophisticated wine bar attached to a fine dining restaurant, where the focus was on creating memorable experiences around great wine, thoughtful pairings, and solid service. It was less about rushing plates and more about guiding guests through the wine list, suggesting perfect matches for their food, and delivering that polished, attentive vibe that makes people feel taken care of in an upscale spot

Dishwasher

Fratellis
Southington, CT
01.2018 - 07.2019

I handled dishwasher duties in a fast-paced restaurant kitchen, making sure the whole team never ran out of clean plates, glasses, silverware, pots, or pans. It was hands-on, nonstop work behind the scenes—scrubbing, loading, organizing, and keeping the dish pit spotless so servers and cooks could focus on the guests without any slowdowns. I thrived in the high-energy rush, stayed on top of the chaos, and jumped in wherever needed to help the crew.

Education

Certificate - Computer Science

Uconn
Storrs, CT
01.2024

GED -

Wolcott High School
Wolcott, CT
05.2023

Skills

    Sales Experience

    Communication Skills

    Training & Mentorship Experience

    Customer Service & Guest Relations

    Multitasking & Working Under Pressure

    Teamwork & Collaboration

    Attention to Detail & Accuracy

    Time Management & Efficiency

    Adaptability & Problem-Solving

    Responsible Alcohol Service & Compliance

    Hospitality-Specific Knowledge (mixology, wine expertise, food/wine pairings, beer/wine service, fine dining etiquette)

    Physical Stamina & Work Ethic

    Cash Handling & Basic Numeracy

Timeline

Bartender/Server

Texas Roadhouse
02.2025 - Current

Server

88 Keys
02.2024 - 07.2024

Server/Bartender

Grandpa’s Diner
01.2019 - 02.2025

Dishwasher

Fratellis
01.2018 - 07.2019

Certificate - Computer Science

Uconn

GED -

Wolcott High School