ERNIE CABRAL
New York,NY
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
7
7
years of professional experience
Work History
Personal Banker
Citibank
07.2022 - Current
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Expanded client base by promoting new financial products.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Responded to customer inquiries regarding new accounts and account services.
- Worked closely with colleague's to strategize sales techniques to increase branch production and customer service.
Head Concierge Banker
Citibank
03.2021 - 07.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Open accounts for new and existing clients, leveraging promotions and Citi products.
Sales Associate
GUESS
10.2016 - 12.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
PARALEGAL CERTIFICATE - LAW
Pace University
New York, NY08.2017
Associate of Applied Science - Criminal Justice
LaGuardia Community College of The City University of New York
Long Island City, NY05.2013
High School Diploma -
GRACE DODGE VOCATIONAL HIGH SCHOOL
The Bronx, NYSkills
- Customer Satisfaction
- Financial Services
- Adaptability And Ability to Work Under Pressure
- Microsoft Office
- Goal Oriented
- Self Motivated
- Leadership & Team Work
Timeline
Personal Banker
Citibank
07.2022 - Current
Head Concierge Banker
Citibank
03.2021 - 07.2022
Sales Associate
GUESS
10.2016 - 12.2018
PARALEGAL CERTIFICATE - LAW
Pace University
Associate of Applied Science - Criminal Justice
LaGuardia Community College of The City University of New York
High School Diploma -
GRACE DODGE VOCATIONAL HIGH SCHOOL
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