Ernesto Gonzalez
Houston,TX
Summary
Pharmacy Technician specializing in MTM & Specialty Pharmacy with comprehensive experience in patient care, medication management, and team training. Skilled in dosage calculation, prescription preparation, and inventory management. Proven ability to optimize workflow and maintain confidentiality, bringing strong problem-solving skills and team collaboration to advance pharmacy operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician - MTM & Specialty Pharmacy
Legacy Community Health
04.2024 - Current
- Provided exceptional patient care, fostering positive relationships with both new and returning patients over the phone.
- Answered incoming phone calls &` messages and addressed questions from patients and healthcare providers.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service.
- Reached out to patients to schedule appointments with the pharmacists for medication reconciliation and adherence, initiate refills and conduct health assessments.
Pharmacy Technician
Legacy Community Health
08.2023 - 04.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Conducted data entry, ensuring medications were billed correctly, instructions were typed correctly, quantity and day supply coincided, initiated PAs when needed, and applied for copay card assistance where applicable.
Pharmacy Clerk
Legacy Community Health
03.2021 - 08.2023
- Verified patients shipping address and method of payment before shipping medications.
- Prepare coolers to courier refrigerated medications to our patients.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Delivered medications to patients' homes when needed, ensuring access for those unable to visit pharmacy.
- Conducted daily expired medication checks and would pull all expired medications from the shelf.
Shift Supervisor
Starbucks
11.2013 - 03.2021
- Certified Barista Trainer - Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
High School Diploma -
C.E. King High School
Houston, TX05-2010
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician - MTM & Specialty Pharmacy
Legacy Community Health
04.2024 - Current
Pharmacy Technician
Legacy Community Health
08.2023 - 04.2024
Pharmacy Clerk
Legacy Community Health
03.2021 - 08.2023
Shift Supervisor
Starbucks
11.2013 - 03.2021
- Basic Life Support Certification (BLS)
High School Diploma -
C.E. King High School
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