Ernisha Allen
Jasper,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Motivated Type manager with demonstrated knowledge of Industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing Number years of experience in field and ready to take on challenging, growth-oriented role with Company.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dairy Queen
08.2018 - 03.2020
- Assist in the success of the restaurant by ensuring guest
- Keeping a look out for and reporting pricing discrepancies between menu and register system
- Write out checks to vendors and check orders
- Ensuring that the stores labor and food costs were under control
- Train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews
- Assess and monitor product inventory, usage
- Oversaw the inventory and ordering of food and supplies, optimized profits and ensured that guests were satisfied with dining experience
- Organized and tracked inventory to improve efficiency and maximize profits
- Manage and maintain great customer service and provide a steady work flow
- Counting and depositing daily revenue
- Marketed the Dairy Queen brand, along with promoting the business within the mall (ex: promoted the idea that children can make own ice cream)
- Gained experience with cash handling and delegation
- Work with a small group of employees to ensure fast and quality service
- Supervising 1-4 employees
- Interact and engage with guests
- Assisted in ordering, food prep and register balancing
- Ensure guest service in all areas
- Directed the staff while taking orders and preparing food in an efficient manager providing quality and satisfying service for the guests
- Handled daily finances and sales
- Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored security to protect employees, customers and property.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Compiled financial data to comply with budget.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Golden Chicken
03.2016 - 07.2018
- Fill in for cooks, packers, cashiers, or cleaners
- Manage and assign duties to everyone on a daily basis
- Ensure that cooking, dining, and outside areas are
- Ensured all operations ran smoothly -Assured all employees had opportunities to provide input and feedback on positions and day to day operations
- Provide legendary service to anyone and everyone that walks through the Golden Chick doors
- Learn all the details of management in a Golden Chick franchise for the purpose of advancement based on performance of duties and leadership qualities
- Assist customers with any needs
- Work and manage each of the 6 production stations in the business model -Promoted from cashier to assistant manager
- Manage the books that I close and help lead a team of well- trained individualson nights
- Enhance customer care to create satisfied customers who pass on great experience at Golden Chick to friends and family
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
Braum's Ice Cream & Dairy
01.2013 - 02.2016
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy
- Establish and implement policies, goals, objectives, and procedures for their department
- Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Enforce safety, health, and security rules
- Keep records of purchases, sales, and requisitions
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Instruct staff on how to handle difficult and complicated sales
- Establish credit policies and operating procedures
- Assign employees to specific duties
- Formulate pricing policies for merchandise, according to profitability requirements
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Compiled financial data to comply with budget.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Basic Skills
Marietta High School
Skills
- Executive Calendars
- Sales Tracking
- Sales Promotion
- Directing Team Members
- Recruiting and Interviewing
- Employee Coaching and Motivation
- Hiring and Onboarding
- Management Training
- Shrinkage Prevention
- Performance Monitoring and Evaluation
- Shift Coverage
- Scheduling and Coordinating
- Food Safety and Quality
- Cash Deposits and Receipts
Timeline
Assistant Manager
Dairy Queen
08.2018 - 03.2020
Assistant Manager
Golden Chicken
03.2016 - 07.2018
Assistant Manager
Braum's Ice Cream & Dairy
01.2013 - 02.2016
Basic Skills
Marietta High School