Ernst B. Amilcar
Philadelphia,Pennsylvania
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fluentstream
01.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Customer Service Assistant
Ranstad
01.2019 - 01.2021
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Managed over 50 customer calls per day incoming calls each day with utmost professionalism and knowledgeable service.
Education
GED -
Orlando Florida High Scool
Orlando, FL06.2007
Skills
- Credit Card Payment Processing
- Microsoft PowerPoint
- Customer Relations
- Staff Training
- Microsoft Excel
- Customer Service
- Customer Consulting
- Multi-Line Telephone Operation
- Call Center Operations
- Managing Multiple Tasks
- Customer Relationship Management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Fluentstream
01.2022 - 06.2023
Customer Service Assistant
Ranstad
01.2019 - 01.2021
GED -
Orlando Florida High Scool
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