Eric Carbonneau
East Kingston,NH
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Dedicated to supplying guests with comfortable experiences.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Boston Harbor Hotel
06.2023 - Current
- Names to ensure personalized service throughout guest stays.
- Greeted and welcomed hotel guests and assigned appropriate room accommodations at check-in.
- Ensured guest satisfaction from registration to departure.
- Upsold rooms to Guests upon check-in, creating higher revenue for the property when available.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
Food Runner & Busser
Sea Grille Restaurant- Boston Harbor Hotel
06.2022 - 09.2023
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Bus Boy
Rapscallion Restaurant
06.2018 - 01.2021
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
Equipment Handler
Water Country
06.2017 - 08.2017
- Provide a safe environment by enforcing general park and safety rules.
- Managed Rental tube stand, in charge of collecting all rentals by park closing hours.
- Lifted up to 50 pounds on a regular basis.
Education
Bachelor of Health And Human Science - Hotel And Tourism Management
Purdue University
West Lafayette, IN05.2026
High School Diploma -
Brewster Academy
Wolfeboro, NH05.2022
Skills
- Software Skills: Opera System
- Guest Satisfaction
- Guest Services
- Room Assignments
- Safe Work Practices
- Sales Expertise
- Cash Handling
- POS Systems
- Issue Identification
Timeline
Front Desk Agent
Boston Harbor Hotel
06.2023 - Current
Food Runner & Busser
Sea Grille Restaurant- Boston Harbor Hotel
06.2022 - 09.2023
Bus Boy
Rapscallion Restaurant
06.2018 - 01.2021
Equipment Handler
Water Country
06.2017 - 08.2017
Bachelor of Health And Human Science - Hotel And Tourism Management
Purdue University
High School Diploma -
Brewster Academy
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