Hi, I’m
Stephanie Davi
Las Vegas,NV
Life shrinks or expands in proportion to one’s courage.
AnaÏs Nin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering dynamic organizational skills and attention to detail with a high degree of accuracy. Friendly front desk professional recognized for providing excellent service to all guests.
Overview
12
years of professional experience
Work History
Wynn Resorts
Front Desk Agent
09.2023 - Current
Job overview
- Provided Forbes 5 star service to every guest
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal Opera software to process reservations, check-ins and check-outs.
Davita Inc.Las Vegas, NV
Patient Care Technician
05.2023 - 09.2023
Job overview
- Monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup.
Perform cannulation via a vascular access or catheter. Obtain laboratory specimens, vital signs and weights of patients.
Initiate dialysis treatment/terminates dialysis treatments. Report any machine problems to biomedical mechanic technician.
Working in tandem with nurses and doctors.
Ensuring the sterilization of operating equipment before use.
Responding to emergency scenarios.
Attending to patient needs.
Understanding patient physical and emotional concerns.
Mix acid and bicarbonates.
Westgate Resorts
Timeshare Marketing
03.2022 - Current
Job overview
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Anthem, Inc
Claims Specialist /Member Service Representative
07.2020 - 03.2022
Job overview
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed and recorded new policies and claims.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Coordinated with contracting department to resolve payer issues.
- Maintained confidentiality of patient finances, records, and health statuses along with employee and company information in compliance with company policies and regulatory requirements.
Paris Las Vegas Hotel & Casino
Front Desk Agent
06.2017 - 01.2020
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
Wealthspace
Life Insurance /Digital Marketing Strategist
07.2018 - 01.2021
Job overview
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Developed sales strategies to increase sales of insurance policies.
- Optimized company website to improve engine ranking, user experiences and conversion rates.
Millenium Staffing
Special Events Manager
05.2013 - 06.2017
Job overview
- Liaised with clients to determine exact event requirements.
- Created detailed timelines and budgets for events to meet all deadlines.
- Trained and supervised event staff to complete tasks on time.
LVV Marketing
Call Center Supervisor
02.2012 - 05.2014
Job overview
- Established team priorities, maintained schedules and monitored performance to foster accurate prioritization and achievement of sales and productivity goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
Education
Academy of Individualized StudyLas Vegas, NV
High School Diploma
06.2009
Skills
- Microsoft Office Software
- Opera Hotel Property Management Solutions
- LMS Lodging Management System
- Customer Relations
- Quickbooks
- Excellent communication skills
- Technical Support
- Staff Recruitment and Hiring
- Employee Onboarding
- Business Administration
- Conflict Management
- Direct Sales & Indirect Sales
- Interpersonal skills
- HR Human Resources
- SEO, social media, keywords
- Keyword Research
- Customer Service skills
- Time management skills
- Digital Marketing / Advertising / Affiliate Marketing
- Sales, Marketing & Negotiating Skills
- Professional Attitude
- Consistently exceeding sales quota
- Health / Life insurance
- Claim submission / claim adjustments
- Settlement Management
- Past Due Balance Management
- Accounts Payable and Accounts Receivable
- Insurance Terminology
- Insurance Industry Experience
- Coverage Determination
- Staff Training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Davita Inc.Las Vegas, NV
Patient Care Technician
Job overview
- Monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup.
- Perform cannulation via a vascular access or catheter. Obtain laboratory specimens, vital signs and weights of patients.
- Initiate dialysis treatment/terminates dialysis treatments. Report any machine problems to biomedical mechanic technician.
- Working in tandem with nurses and doctors.
- Ensuring the sterilization of operating equipment before use.
- Responding to emergency scenarios.
- Attending to patient needs.
- Understanding patient physical and emotional concerns.
- Mix acid and bicarbonates.
Timeline
Front Desk Agent
Wynn Resorts
09.2023 - Current
Patient Care Technician
Davita Inc.
05.2023 - 09.2023
Timeshare Marketing
Westgate Resorts
03.2022 - Current
Claims Specialist /Member Service Representative
Anthem, Inc
07.2020 - 03.2022
Life Insurance /Digital Marketing Strategist
Wealthspace
07.2018 - 01.2021
Front Desk Agent
Paris Las Vegas Hotel & Casino
06.2017 - 01.2020
Special Events Manager
Millenium Staffing
05.2013 - 06.2017
Call Center Supervisor
LVV Marketing
02.2012 - 05.2014
Academy of Individualized Study
High School Diploma
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