Erol Kalender
Miami ,FL
Summary
Dynamic Building Management Assistant with a proven track record at Miami-Dade County Internal Services, enhancing customer service success rates and ensuring project completion within budget constraints. Excelled in relationship building and office administration, demonstrating exceptional communication and teamwork skills. Achieved a positive, productive work environment through effective collaboration and conflict resolution.
Overview
6
6
years of professional experience
Work History
Building Management Assistant
Miami-Dade County Internal Services
06.2018 - Current
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Coordinated meetings and events, ensuring seamless communication between departments and tenants.
- Enhanced team collaboration with organization of team-building activities, fostering positive and productive work environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Education
Master of Arts - Archeology And Art History
Hacettepe University
Ankara, Turkiye 01.1993
Bachelor of Arts - Archeology And Art History
Hacettepe University
Ankara, Turkiye 09.1989
Skills
- Relationship Building
- Office Administration
- Administrative tasks
- Customer Engagement
- Meeting facilitation
- Excellent Communication
- Teamwork and Collaboration
- Active Listening
- Decision-Making
- Administrative Support
- Support Services
- Meeting planning
- Reliability
- Professionalism
Accomplishments
Received Certificate of Appreciation from Mayor Office and Board of County Commissioners
Additional Information
Recognized through the Customer Satisfaction Survey conducted by the Internal Services Department.
Timeline
Building Management Assistant
Miami-Dade County Internal Services
06.2018 - Current
Master of Arts - Archeology And Art History
Hacettepe University
Bachelor of Arts - Archeology And Art History
Hacettepe University
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