Erol Tahiri
Plano
Summary
Hospitality professional with extensive ownership and operations experience transitioning into B2B sales in hospitality and technology sectors. Demonstrated success in managing client relationships, driving revenue, and thriving in fast-paced environments. Committed to building a career in business development with a focus on outbound prospecting and pipeline generation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Caprissi Pizza & Pasta
Garland
01.2025 - Current
- Managed daily operations to ensure efficient service at a busy pizzeria.
- Coordinated staff schedules to meet peak customer demands during meal times.
- Trained new employees on menu items and customer service standards.
- Implemented health and safety protocols in food preparation areas.
- Collaborated with kitchen staff to streamline food preparation processes for efficiency.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Prepared weekly schedules for staff members based on their availability.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Manager
BoomerJacks Grill and Bar
Fairview
10.2022 - 12.2024
- Team Leadership: Managed and coached teams of up to 30 employees (Bar, Host, Server, BOH/Line Cook), significantly enhancing team performance and customer service standards.
- • Operational Efficiency: Managed daily operations, including scheduling and budgeting, creating weekly schedules based on predicted needs to optimize staffing.
- • Training & Development: Mentored and trained new employees on company policies and procedures, increasing confidence and accelerating individual adaptation to job roles.
- • Sales Growth: Coached and motivated teams to drive sales and deliver exceptional customer service, while utilizing problem-solving skills to manage daily challenges.
Owner
Joes Pizza and Pasta
Dallas
08.2014 - 11.2019
- BOH experience. Line cook
- Mentored and trained new employees on company policies and procedures.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Prepared staff work schedules and assigned specific duties.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Built and maintained strong relationships at all levels of the organization.
Warehouse Manager
St. Jude Medical
Plano
03.2007 - 02.2014
- Managed daily warehouse operations and ensured efficient workflow.
- Oversaw inventory control and maintained accurate stock levels.
- Trained staff on safety procedures and equipment operation.
- Trained team members on Agile methodologies such as Kanban and Lean Six Sigma.
- Implemented continuous improvement initiatives using Lean Six Sigma tools such as 5S, Kaizen events.
Education
Artificial Intelligence
Coursera
10.2025 - 10.2025
High School Diploma -
North Garland High School
GarlandSkills
Business development and sales
Client relationship management
Cold outreach via phone, email, and LinkedIn
Revenue growth and upselling
Hospitality operations
Communication and negotiation
CRM and pipeline tracking
Problem-solving and adaptability
Certification
- TABC
- Food Handlers
References
References available upon request
Languages
- Albanian, Intermediate
- Spanish, Moderate
- English, Intermediate
Timeline
Artificial Intelligence
Coursera
10.2025 - 10.2025
Assistant General Manager
Caprissi Pizza & Pasta
01.2025 - Current
Manager
BoomerJacks Grill and Bar
10.2022 - 12.2024
Owner
Joes Pizza and Pasta
08.2014 - 11.2019
Warehouse Manager
St. Jude Medical
03.2007 - 02.2014
High School Diploma -
North Garland High School