Erola Curraj

• Coordinated recreational programs that enhanced social engagement and well-being of residents.
• Assisted residents with daily living activities to enhance quality of life.
• Established and maintained safe activity areas to support participation and enjoyment for all residents.
• Partnered with staff to develop and execute individualized care plans that addressed specific needs of residents.

• Facilitated a welcoming environment by greeting residents and visitors warmly.
• Managed multi-line phone system, ensuring smooth call flow and prompt assistance.
• Directed incoming calls to appropriate departments, facilitating timely responses to inquiries.
• Scheduled appointments for residents and staff meetings seamlessly.
• Provided assistance to residents with inquiries regarding services offered.
• Organized front desk area, ensuring availability of reception supplies for uninterrupted service.
• Handled incoming mail and packages, ensuring proper distribution to residents.

• Administrative Support: Managed patient records, filed documents, and entered cognitive mood form results into the internal database, supporting staff and reducing their administrative workload.
• Patient Interaction: Verified patient diagnoses and facilitated communication between patients, families, and medical staff to ensure accurate and timely information exchange.
• Instructed patients on aftercare instructions and follow-up appointments to support long-term health management.
• Performed regular audits of medical records for completeness and accuracy, ensuring adherence to regulatory standards.
• Acquired proficiency in various software programs, enhancing technical skill set.

Delivered efficient administrative and customer support by handling client communications, coordinating appointments, maintaining organized records and files, and preparing professional documents using Microsoft Word. Utilized strong interpersonal and problem-solving skills to assist customers, address inquiries, welcome visitors, and support a clean, professional office environment.

• Managed daily office operations and maintained organized filing systems.
• Scheduled appointments and coordinated communications between instructors and students.
• Assisted in processing student registrations and maintaining accurate records.