Tiffany Brown
Port St. Lucie,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Nonprofit industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
District Executive
Indian River and Treasure Coast Districts
01.2022 - Current
- I am the staff advisor for our Councils Cub Scout Day Camp, Scouting for Food, and the most recent Council Award Banquet
- In the two districts that I serve I have reached goals when it comes to finance, membership, (have created a few new units, packs, girl troop, and crews), manpower- to fill positions on a district level, and program, we have started new events in Indian River and built on events in Treasure Coast
- I continue to work with key leaders to plan, train, and promote the scouting movement.
Paraprofessional
Northport K-8 school
07.2017 - 01.2022
- I covered all teachers throughout the school when they would have an IEP/EP meeting to attend for the students in their classes
- I also worked in our self-contained classes
- We have two units, ASD (students with Autism) and EBD (students with emotional behavioral issues)
- I help assist the teachers again with making copies, setting up centers, working in centers with the students
- Helping kids that couldn’t recognize letters or numbers to reading and counting
- Our middle school 6-8th grade students with Autism, I’ve assisted in teaching them life skills, laundry, cooking, money, selling
- Just being a part of their lives and someone that they can trust has been amazing
- I have and do build amazing relationships with my students; they are like my own kiddos
- This school year, 2021/2022, I had a position change
- I am the ESE Clerk at the same school
- I still cover classes so teachers can attend the meetings, along with the self-contained classes when we are short staffed
- I now also create meeting notices, type up the meeting information and email/mail to the parents of the student in question
- I call to inform parents of the upcoming meetings to make sure the dates and times they are available to attend to advocate for their kids
- I answer/transfer calls and take messages for my ESE specialists
- I file our records and pull records for the meetings.
Paraprofessional Substitute
St Lucie School Board
04.2016 - 05.2017
- I would mostly take the long-term sub positions
- I worked with students with special needs, Autism, Down Syndrome, Behavioral issues, ADHD, just to name a few
- I enjoyed this so much, reading and writing with them and helping them with their other subjects
- Assisting the teachers with anything they needed, making copies, setting up the centers for the day, etc.
Volunteering at Northport K-8 School
Port St. Lucie
08.2015 - 01.2016
- During this school year I have been volunteering in a classroom helping with their daily activities such as, Practice fluency with them, progress monitor them, looking at the data to show growth, assist the teacher with her needs, read with students, comprehension assessments with students performing below grade level
- Overall working with students with special needs academically.
Assistant Bakery Manager
Publix Supermarket
St Lucie and Martin Counties
06.1996 - 11.2015
- Started out as a cashier at the age of 16
- When I turned 18, I went into the bakery department
- I quickly learned the whole department
- Packaging product, waiting on customers, taking orders
- Then moved on to decorating cakes, cupcakes, pies, etc
- Then learned how to be a baker to bake bread, cookies, pastries
- Then on to Mixing where I learned how to make all our bread and rolls from scratch
- Then became the assistant bakery manager to then run the department
- Manage people, order products, organize, keep the sales floor full of products, while still decorating, mixing, baking and interacting with the customers.
Education
Medical Assistant -
Keiser Career Institute
01.2001
High School Diploma -
Westwood High School
01.1999
Skills
- Volunteer Management
- Project Planning
- Process Improvement
- Schedule Management
- Business Administration
- Customer Service
- Excellent Communication
- Schedule Oversight
- Analytical Thinking
- Problem Resolution
- Shift Scheduling
- Staff Development
- Managing Operations and Efficiency
- Adaptability
- Performance Evaluation
- Preventive Maintenance
- Reliability
- Team Building
- Written Communication
- Interpersonal Communication
- Work Planning and Prioritization
- Business Analysis and Reporting
- Effective Communication
- Team Leadership
- Scheduling and Coordinating
- Customer Relationship Management
Volunteer Experience
- Boy Scouts of America, Treasure Coast Day Camp Director, 2014, Current
- Boy Scouts of America, District Program Chair, 2017, 2020
- Boy Scouts of America, Friends of Scouting Co-Chair, 2016, 2019
- Boy Scouts of America, Friends of Scouting Presenter, 2017, Current
- Boy Scouts of America, Pack Committee Chair, 2017, 2020
- Parent Teacher Organization, President and Vice President
- Girls on the Run, Mentor and Event Coordinator
References
References available upon request.
Timeline
District Executive
Indian River and Treasure Coast Districts
01.2022 - Current
Paraprofessional
Northport K-8 school
07.2017 - 01.2022
Paraprofessional Substitute
St Lucie School Board
04.2016 - 05.2017
Volunteering at Northport K-8 School
Port St. Lucie
08.2015 - 01.2016
Assistant Bakery Manager
Publix Supermarket
06.1996 - 11.2015
Medical Assistant -
Keiser Career Institute
High School Diploma -
Westwood High School
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