Errajay Gilmer
Summary
Dedicated and dependable 4th-year college student with a strong foundation in both fast food and retail industries. Adept at visual merchandising, customer service, money handling, and trend forecasting. Known for hard work, collaboration, and organizational skills. Proven track record in dynamic, high-performance retail settings, demonstrating expertise in processing transactions, handling cash, utilizing registers, and merchandising. Consistently ensures high-level customer satisfaction by effectively addressing customer requests, needs, and concerns.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Bath & Body Works
06.2023 - Current
- Sells merchandise to customers by providing personalized assistance and expert product knowledge
- Restocks merchandise to ensure the store is organized and well decorated to enhance the shopping experience for customers
- Collaborates with a team of associates to achieve daily sales targets by processing transactions efficiently and creating a supportive work environment
- Stay up-to-date with new product knowledge to effectively communicate features and benefits to customers
- Efficiently unload and transport inventory by physically carrying boxes from the delivery trucks to the designated storage areas
- Dedicate time before and after operating hours to conduct inventory tasks, ensuring accurate stock levels and proper organization of merchandise.
Retail Merchandising Associate
The Love Store
02.2023 - 06.2023
- Utilized creativity and knowledge of holidays, local events, and current fashion trends to style mannequins, creating visually appealing displays that attracted customer attention and promoted merchandise sales.
- Collaborated closely with managers to align visual merchandising efforts with daily and hourly unit-per-transaction (UPT) goals, optimizing sales opportunities and maximizing store profitability.
- Employed visual merchandising techniques to enhance the presentation of specific areas within the store, resulting in increased customer engagement and improved sales performance.
- Utilized cashiering skills to process customer transactions accurately and efficiently, providing a positive checkout experience.
- Actively engaged in upselling techniques, effectively promoting additional products or services to customers, resulting in increased sales revenue.
- Demonstrated strong communication skills by effectively interacting with customers, understanding their needs, and providing personalized recommendations to drive sales.
Cashier
Waba Grill
06.2022 - 08.2022
- Managed both physical and mobile customer orders, ensuring accuracy and efficiency
- Conducted cashiering duties, handling transactions with professionalism and attention to detail
- Prepared and completed rice bowls and other menu items to meet quality standards
- Maintained optimal stock levels by consistently restocking prep items
- Engaged in dishwashing tasks during downtime to uphold cleanliness standards
- Ensured a clean and organized dining area and bathroom during quieter periods
- Trusted with the responsibility of holding the store key after closing shifts
Retail Sales Associate
Bath & Body Works
03.2022 - 05.2022
- Sold merchandise to customers, providing assistance by answering inquiries and guiding them to their ideal scents
- Managed merchandise stocking activities to ensure product availability and presentation
- Contributed to store aesthetics by creatively decorating the retail space to attract and engage customers
- Collaborated with a team of sales associates to collectively achieve daily sales targets
Retail Sales Associate Cashier
Ross Stores
03.2021 - 12.2021
- Operated the cash register efficiently to expedite customer transactions and minimize wait times
- Maintained a focus on reducing long lines by processing transactions in a timely manner
- Assumed responsibility for restocking and organizing designated store areas (electronics, home decor, etc.) during periods with no customer queues
Team Member
Popeye's Restaurants
11.2020 - 02.2021
- Prepared chicken sandwiches, ensuring quality and timely service to customers
- Managed drive-thru orders by accurately taking and processing customer requests
- Packaged orders efficiently, maintaining attention to detail and order accuracy
- Operated two cash registers concurrently, handling transactions with speed and precision
- Utilized downtime to prepare side items, wash dishes, and restock essential items throughout the store
Education
Bachelor of Arts - Fashion Merchandising
California State University - Long Beach
Long Beach, CA12.2024
High School Diploma -
Oak Hills High School
Oak Hills, CA05.2020
Skills
- Visual Merchandising
- Trend Forecasting
- Money Handling
- Customer Service
- Upselling
- Loss Prevention
- Loyalty Program Promotion
Certification
ServSafe Food Handler Certificate
References
References available upon request.
Timeline
Retail Sales Associate
Bath & Body Works
06.2023 - Current
Retail Merchandising Associate
The Love Store
02.2023 - 06.2023
Cashier
Waba Grill
06.2022 - 08.2022
Retail Sales Associate
Bath & Body Works
03.2022 - 05.2022
Retail Sales Associate Cashier
Ross Stores
03.2021 - 12.2021
Team Member
Popeye's Restaurants
11.2020 - 02.2021
Bachelor of Arts - Fashion Merchandising
California State University - Long Beach
High School Diploma -
Oak Hills High School
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