Errica Dowdell
New Bern,NC
Summary
Dedicated and knowledgeable Commercial Lines Insurance Professional with a strong background in account management, policy servicing, and client support. Skilled in managing mid to large commercial accounts, processing renewals and audits, and assisting producers with new and renewal business. Proficient in agency management systems such as Epic and QuickBooks, with a solid foundation in both direct client interaction and back-end processing. Adept at navigating complex coverage scenarios, building lasting client relationships, and ensuring seamless communication between carriers and insureds. Committed to delivering exceptional service and maintaining high standards of accuracy and efficiency across all touchpoints of the commercial insurance process.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager
Flatlands Jessup Insurance Group
12.2023 - Current
- Manage a diverse book of commercial insurance accounts, including WC, CGL, Property, and Auto lines.
- Process policy renewals, endorsements, certificates, and audits with attention to accuracy and timeliness.
- Prepare and submit marketing materials for renewal and remarketing efforts to ensure competitive coverage options.
- Collaborate with underwriters, carriers, and clients to resolve coverage issues and ensure seamless account servicing.
- Support four commercial producers with administrative assistance, scheduling, and follow-up communication.
- Operate within the Applied Epic system to manage documents, activities, and account workflows efficiently.
- Maintain high client retention through responsive service, proactive communication, and problem resolution.
Personal Commercial Account Specialist
Navy Federal Credit Union
04.2022 - 12.2023
- Delivered day-to-day banking support to members and businesses, emphasizing financial education and fraud prevention.
- Assisted members with account servicing, consumer loans, and digital banking solutions.
- Maintained compliance with banking regulations and provided consultative service to improve client financial health.
Fiduciary Accountant
NavSav
07.2021 - 04.2022
- Oversaw fiduciary accounting for 10–15 insurance agencies using QuickBooks, ensuring timely reconciliation and accurate reporting.
- Processed agency-billed premiums, verified financial entries, and collaborated with agency owners on commission distribution.
Commission Account Specialist
HawkSoft
03.2020 - 07.2021
- Supported 25+ independent agencies by auditing commission data for 150+ producers across multiple lines of business.
- Verified data integrity by comparing internal systems and source documents; generated commission statements and responded to agency inquiries.
- Ensured timely delivery of reports and improved reporting accuracy by reducing discrepancies through proactive communication.
Education
Associate in Liberal Arts - undefined
Craven Community College
New Bern, NC08.2017
Skills
- QuickBooks
- Time Management
- Epic
- Critical Thinking
Certification
Property & Casualty License
Timeline
Commercial Lines Account Manager
Flatlands Jessup Insurance Group
12.2023 - Current
Personal Commercial Account Specialist
Navy Federal Credit Union
04.2022 - 12.2023
Fiduciary Accountant
NavSav
07.2021 - 04.2022
Commission Account Specialist
HawkSoft
03.2020 - 07.2021
Associate in Liberal Arts - undefined
Craven Community College
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