Errica Jackson
Gaffney,SC
Summary
Results-driven HR professional with experience supporting manufacturing and service workforce operations. Skilled in HRIS data management (Workday, SAP), payroll auditing, onboarding/offboarding coordination, employee relations documentation, and HR reporting. Proven track record of improving workforce efficiency, maintaining compliance, and supporting positive employee experiences in fast-paced environments. Currently pursuing an MS in Leadership & Human Resource Development (LSU, Aug 2026).
Overview
8
8
years of professional experience
Work History
DRIVER PARTNER
Uber Technologies Inc.
Spartanburg, SC
08.2024 - Current
- Delivered consistent customer service in a high-volume service environment, maintaining strong rider ratings through professionalism and reliability.
- Utilized mobile technology platforms and digital tools to coordinate service requests, track performance metrics, and optimize routes.
- Applied problem-solving skills to address rider concerns and resolve unexpected logistical challenges.
Operations Manager
Cafe 317
Gaffney, SC
01.2019 - Current
- Maintained personnel files, HR documentation, and payroll records ensuring compliance and confidentiality.
- Implemented staff training programs to enhance team performance and efficiency.
- Conducted stay interviews and employee engagement check-ins to improve workplace satisfaction and retention.
SHIPPING DEPARTMENT LEAD
Techtronic Industries
Gaffney, SC
09.2021 - 10.2023
- Led warehouse associates in shipping operations and implemented process improvements.
- Utilized Workday to monitor attendance, productivity, and schedules.
- Directed palletizing and inventory handling, ensuring safe loading and unloading procedures.
- Trained staff on picking, put-up, and consolidation tasks to meet outbound shipment goals.
CONVERTING TECHNICIAN
Clearwater Paper
Shelby, NC
04.2018 - 01.2019
- Trained operators in PCMC machine handling and troubleshooting.
- Executed E80/FANUC diagnostics and performed routine cycle counts.
- Performed hourly quality checks, ensuring consistent product quality.
Education
Master of Science (MS) - Leadership and Human Resource Development w/ Conc in Workforce Development
Louisiana State University
08-2026
Bachelor of Science - Business Management
University of Phoenix
Skills
- HR administrative support
- Employee engagement initiatives
- Onboarding/offboarding
- Workday HRIS
- SAP
- Workforce planning
- Microsoft Office Suite
Timeline
DRIVER PARTNER
Uber Technologies Inc.
08.2024 - Current
SHIPPING DEPARTMENT LEAD
Techtronic Industries
09.2021 - 10.2023
Operations Manager
Cafe 317
01.2019 - Current
CONVERTING TECHNICIAN
Clearwater Paper
04.2018 - 01.2019
Master of Science (MS) - Leadership and Human Resource Development w/ Conc in Workforce Development
Louisiana State University
Bachelor of Science - Business Management
University of Phoenix