Erricka Lincoln
Toledo,OH
Summary
3+ years of retail experience and 2+ years experience leading a team. Works effectively with a team or individually. Focused on gaining more work experience and learning more transferable skills.
Overview
5
5
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
10.2024 - Current
- Maintain compliance with banking regulations
- Greet customers, build rapport, and assist with account/product inquiries
- Handle transactions such as withdrawals, deposits, cashing checks, and processing payments
- Balance teller drawer and cash recycler machines (ECRs)
- Maintain teller cash limits
- Address concerns promptly and ensure customer satisfaction
- Recommend products, setup appointments with the financial relationship bankers and submit referrals
Assistant Store MGR
Designer Shoe Warehouse
07.2020 - 10.2024
- Managed employee timesheets and submitted payroll every Sunday
- Balanced registers while creating bank deposits
- Monitored, interpreted, and improved store performance metrics
- Supervised, trained, and assisted associates
- Received and unloaded shipment boxes and replenished stock
- Prepared, packaged, and shipped online orders
- Assisted customers while promoting the rewards program
Education
Bachelor Of Science In Business Administration - Finance
Bowling Green State University
Bowling Green, Ohio08.2023
Skills
- Transaction processing systems
- ADP
- Basic Computer experience
- Basic Excel experience
- Customer Service
- Retail Sales
- Detail-Oriented
- Collaborative
- Open-minded
Timeline
Customer Experience Banker
Huntington National Bank
10.2024 - Current
Assistant Store MGR
Designer Shoe Warehouse
07.2020 - 10.2024
Bachelor Of Science In Business Administration - Finance
Bowling Green State University
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