Jessica Liller
St. Albans
Summary
Detail-oriented Customer Experience Banker with a strong foundation in fraud analysis and compliance management. Proven ability to resolve customer issues efficiently and maintain accurate records, contributing to a secure and compliant banking environment.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Customer Experience Banker
Huntington National Bank
Nitro
06.2022 - Current
- Performed compliance checks to ensure regulatory adherence and minimize risk.
- Resolved customer issues efficiently through effective communication skills.
- Analyzed customer's financial information to determine the best banking products for them.
- Managed account openings, closings, and maintenance for customers.
- Informed clients about banking products and services to enhance their financial understanding.
- Processed loan applications and performed credit analysis for applicants.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
Customer Service Representative
City National Bank
Saint Albans
08.2021 - 06.2022
- Resolved account inquiries and transactions efficiently, enhancing customer experience.
- Provided product information to enhance customer understanding and satisfaction.
- Handled cash transactions securely while adhering to bank policies and procedures.
- Managed incoming calls and emails, delivering frontline customer support for product and service transactions.
- Achieved high customer satisfaction by resolving issues with knowledgeable and friendly service.
Customer Service Representative
Huntington National Bank
Clarksburg / Nitro
03.2008 - 11.2013
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with account inquiries and transactions efficiently.
- Resolved customer issues through knowledgeable and friendly service, driving high satisfaction.
- Delivered product information that increased customer understanding and satisfaction.
- Educated customers about banking services to foster informed decision-making.
- Worked with team members to enhance service delivery and reduce response times.
- Maintained accurate records of customer interactions in the database system.
- Handled cash transactions securely while adhering to bank policies and procedures.
Education
High School Diploma -
Lincoln High School
Shinnston, Wv05-2005
Some College (No Degree) - American Sign Language
Fairmont State University
Fairmont, WvSkills
- Customer relationship management
- Customer account management
- Customer service enhancement
- Dispute resolution
- Customer feedback analysis
- Transaction monitoring
- Transaction review
- Data analysis
- Risk assessment
- Compliance management
- Procedure review
- Financial product knowledge
- Research skills
- Attention to detail
Certification
NMLS License
Timeline
Customer Experience Banker
Huntington National Bank
06.2022 - Current
Customer Service Representative
City National Bank
08.2021 - 06.2022
Customer Service Representative
Huntington National Bank
03.2008 - 11.2013
High School Diploma -
Lincoln High School
Some College (No Degree) - American Sign Language
Fairmont State University