Trek Ciaravino
Ann Arbor,MI
Summary
Dynamic professional with a proven track record at Huntington National Bank in financial analysis and risk management. Adept at negotiating loan terms and enhancing customer satisfaction through effective communication and problem-solving. Recognized for implementing fraud prevention strategies that significantly improved account security and streamlined documentation processes. Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Banker
Huntington National Bank
Ann Arbor, MI
10.2022 - Current
- Conducted financial analysis to assess loan eligibility and risk factors, contributing to informed lending decisions.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Negotiated terms and rates for loans and lines of credit with clients.
- Developed and documented risk management systems.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
- Provided training to new team members on fraud prevention techniques and company policies.
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Provided recommendations for improvements in existing processes to reduce the risk of future fraud incidents.
Restaurant Server
Chop House Steak & Seafood
Ann Arbor, MI
10.2017 - 10.2022
- Processed payments from customers using cash registers or POS systems.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Demonstrated comprehensive knowledge of international wines, characters, and vintage merits along with detailed knowledge of house wines.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Head Bartender
Casey's Bar And Grill
Ann Arbor , MI
06.2014 - 08.2017
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Education
Bachelor of Science -
Eastern Michigan University
Ypsilanti, MI10-2014
Skills
- Financial analysis
- Risk management
- Fraud prevention
- Customer service
- Loan negotiation
- Documentation accuracy
- Problem solving
- Process improvement
- Account management
- Effective communication
- Customer relationship management
- Attention to detail
- Employee training
Accomplishments
- Top Performer #1 in service February 2024 Washtenaw District Huntington Bank
- Top Performer #1 in service April 2024 Washtenaw District Huntington Bank
- Top Performer # 3 in referrals May 2024 Washtenaw District Huntington Bank
- Top Performer #4 in referrals September 2024 Washtenaw District Bank
- Top Performer #2 in Business loan to goal 340 % March 2024 Washtenaw District Huntington Bank
- Dean's List 2008 Eastern Michigan University
Certification
- National Mortgage Licensing System # 2430429
Affiliations
- I make designer hot sauces as a hobby. Mostly for friends and family.
- Outdoor sports are a love of mine, and I love anything from hiking to golfing.
- I love music, especially at outdoor venues.
References
References available upon request.
Timeline
Customer Experience Banker
Huntington National Bank
10.2022 - Current
Restaurant Server
Chop House Steak & Seafood
10.2017 - 10.2022
Head Bartender
Casey's Bar And Grill
06.2014 - 08.2017
Bachelor of Science -
Eastern Michigan University
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