Matthew Spike
Elyria,OH
Summary
Dedicated Customer Experience Banker with expertise in customer service, compliance, and cash management. Committed to enhancing customer satisfaction and streamlining workflows for improved branch productivity.
Overview
20
20
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
Elyria, OH
05.2023 - Current
- Processed customer transactions efficiently while maintaining compliance with banking regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted clients in understanding financial products and services tailored to their needs.
- Ensured accuracy in account management, minimizing discrepancies and enhancing operational efficiency.
- Collaborated with team members to streamline workflow processes, improving overall branch productivity.
- Trained new staff on policies, procedures, and customer service best practices to foster a knowledgeable team environment.
- Managed daily cash flow operations, ensuring adherence to security protocols and risk management guidelines.
- Assisted customers with closing accounts, setting up appointments for loan applications
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Balanced teller drawers
Customer Service Representative
Checksmart Financial
Lorain, OH
03.2008 - 04.2023
- Selected to complete management training program
- Provided exceptional customer support through effective communication and problem resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with financial transactions, ensuring accuracy and compliance with company policies.
- Collaborated with team members to streamline processes and enhance service efficiency.
- Mentored new representatives on best practices in customer engagement and service delivery.
- Trained staff on software systems, improving operational knowledge and overall performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Document Service Assistant
New York Life Insurance Co
Lakewood, OH
05.2006 - 08.2007
- Managed daily mail distribution to ensure timely delivery across departments.
- Operated sorting machines to efficiently process inbound and outbound mail.
- Oversaw inventory of mailing supplies, ensuring availability for daily operations.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
Education
No Degree - Business
University of Toledo
Toledo, OHSkills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Product promotion
- Consumer banking
- Relationship building
- Customer relationship management
- Money transfers
- Teller experience
- Balance transfers
Timeline
Customer Experience Banker
Huntington National Bank
05.2023 - Current
Customer Service Representative
Checksmart Financial
03.2008 - 04.2023
Document Service Assistant
New York Life Insurance Co
05.2006 - 08.2007
No Degree - Business
University of Toledo