Errin White
Effingham,NH
Summary
Dynamic professional with extensive experience at Service Federal Credit Union, enhancing loan processing efficiency and borrower satisfaction. Excelled in roles from Commercial Loan Administrator to Consumer Lending Underwriter, leveraging problem-solving skills and advanced Salesforce training. Known for a friendly attitude and organizational prowess, significantly improved decision-making processes and fostered strong relationships with key partners.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Loan Administrator
Service Federal Credit Union
Portsmouth, NH
12.2023 - Current
- Bolstered team morale and productivity by offering support, guidance, and assistance with complex tasks when needed.
- Answer department phone line, answering questions, while maintaining Saleforce tracking log to ensure potential leads are saved correctly.
- Manages the department email, responding to all inquiries or concerns.
- Reduced turnaround time for loan approvals by maintaining organized records and ensuring timely submission of required documents.
- Facilitated smooth loan closings by coordinating with borrowers, lenders, attorneys, and title companies to resolve any discrepancies or issues.
- Improved borrower satisfaction with prompt communication and thorough explanations of loan terms, conditions, and requirements.
- Provided technical support during onboarding and throughout various stages of pipeline.
- Maintain GL balancing for all fees and payments
Indirect Lending Specialist
Service Federal Credit Union
Rochester, NH
05.2021 - 12.2023
- Conducted thorough analyses of borrower credit history, income, and collateral to ensure responsible lending decisions were made.
- Maintained compliance with federal and state regulations governing indirect lending practices, reducing potential legal liabilities.
- Collaborated with dealerships to build strong relationships and increase loan volume from key partners.
- Trained and mentored new team members on indirect lending processes, resulting in more efficient and cohesive work environment.
Consumer Lending Underwriter
Service Federal Credit Union
06.2015 - 05.2021
- Evaluated loan applications to determine risk and eligibility.
- Assessed financial documents for comprehensive risk analysis.
- Improved decision-making by implementing new risk assessment models.
- Analyzed credit reports to assess borrower creditworthiness.
Education
Bachelors - Human Services
Hesser College
Manchester, NH12.2006
Associates Degree - Human Services
McIntosh College
Dover, NH10.2002
Skills
- Friendly, positive attitude
- Client Support
- Problem-solving
- Computer skills
- Organizational skills
- Calm under pressure
- Advanced Salesforce training
Certification
Excel: Manage and Reporting
Timeline
Commercial Loan Administrator
Service Federal Credit Union
12.2023 - Current
Indirect Lending Specialist
Service Federal Credit Union
05.2021 - 12.2023
Consumer Lending Underwriter
Service Federal Credit Union
06.2015 - 05.2021
Bachelors - Human Services
Hesser College
Associates Degree - Human Services
McIntosh College