Jacqueline Turkington
Hopatcong,NJ
Summary
Detail-oriented professional with a solid background in banking operations and sales. Known for exceptional communication and teamwork skills, contributing to high customer loyalty.
Overview
21
21
years of professional experience
Work History
Commercial Loan Administrator
Provident Bank
10.2023 - Current
- Coordinated loan documentation and facilitated communication between clients, underwriters, and legal teams.
- Facilitated smooth loan closings by coordinating with borrowers, lenders, and attorneys to resolve any discrepancies or issues.
- Reviewed loan agreements for accuracy, identifying discrepancies and recommending necessary adjustments.
- Developed and maintained relationships with customers, lenders and other third parties.
Branch Operations Manager
Provident Bank
10.2015 - 09.2023
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Managed daily branch operations for optimal productivity and customer satisfaction.
Banking Center Manager
Bank of America
09.2005 - 01.2014
- Managed team performance, providing coaching and training to enhance service quality.
- Led daily operations, ensuring compliance with banking regulations and organizational policies.
- Recruited and hired talent for operations and service delivery and managed branch office by mentoring and cross-training new leadership as part of succession planning.
Education
Bachelor of Science - Physical Education
Skills
- Professionalism and integrity
- Interpersonal relationship building
- Customer service
- Teamwork and collaboration
- Leadership skills
Timeline
Commercial Loan Administrator - Provident Bank
10.2023 - Current
Branch Operations Manager - Provident Bank
10.2015 - 09.2023
Banking Center Manager - Bank of America
09.2005 - 01.2014
University of Delaware - Bachelor of Science, Physical Education
US Army
1-LT Us Army