Dynamic operations manager with a proven track record at Chambers Independent Transports LLC, excelling in business planning and documentation. Skilled in hiring top talent and enhancing customer satisfaction through exceptional service. Adept at streamlining processes, resulting in improved efficiency and profitability while fostering strong supplier relationships.
Overview
32
32
years of professional experience
Work History
Owner/Operator
Chambers Independent Transports Llc
07.2020 - 09.2025
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Developed business plan, processes and procedures to provide superior Product or Service to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Negotiated contracts with vendors to secure favorable terms for the business.
Implemented effective financial management practices, improving cash flow and profitability.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Condutor
Union Pacific
02.2005 - 10.2018
Performed daily inspections on switches.
Prepared forms, required reports, switch lists and train orders daily.
Communicated through various methods to conduct train movement.
Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Contributed to on-time performance by swiftly addressing any operational issues or delays.
Performed air brake and electrical connection coupling.
Cut, switched and supervised loading and unloading of railcars.
Supported train maintenance teams by reporting observed equipment malfunctions or damage promptly, minimizing disruptions to service schedules.
Participated in regular training sessions to stay updated on industry best practices and improve personal performance as a conductor.
Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
Inspected train in motion and stationary to determine proper functionality.
Communicated with train dispatchers to obtain and adjust directions.
Maintained cleanliness of train cars, upholding company reputation for providing comfortable travel environments.
Negotiated and directed train and rail cars movement.
Guided new hires through on-the-job training, sharing valuable insights and best practices for success in the conductor role.
Coordinated with dispatchers to provide accurate updates on train status, aiding in efficient scheduling and allocation of resources.
Air Traffic Controller
United States Navy
06.1993 - 05.2005
Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
Provided pilots with instructions for safe landings and takeoffs at airport averaging Number flights per day.
Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
Utilized communications systems to direct movement of pilots and ground personnel.
Ensured compliance with national and international regulations through diligent monitoring of air traffic operations.
Reduced delays and increased operational efficiency by implementing effective scheduling and routing strategies.