Errol Parker
Acworth,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Job Cost Accountant
C.W. Matthews Contracting Co.Inc
Kennesaw, Georgia
01.2023 - 04.2025
- Cost Tracking and Allocation: Responsible for tracking all costs associated with specific jobs or projects, such as labor, materials, overhead, and other direct costs. These costs are allocated correctly to ensure accurate financial reporting.
- Job Costing Systems: Maintain and update job costing systems to ensure proper recording of expenses, and ensure that each job or project has its own cost center.
- Budgeting and Forecasting: Helps with creating budgets for projects and jobs, ensuring that costs are estimated accurately. They also monitor the ongoing costs to identify any discrepancies from the budget.
- Cost Analysis and Reporting: Prepare reports that analyze the costs of jobs or projects, comparing actual costs with budgeted costs. These reports help management make informed decisions.
- Variance Analysis: When actual costs deviate from budgeted costs, a job cost accountant investigates the reasons for the variance, such as inefficiencies, resource mismanagement, or unforeseen circumstances.
- Support in Decision Making: The data provided by job cost accountants helps management decide whether a project is profitable, how to allocate resources, and whether adjustments need to be made.
- Ensuring Compliance: They ensure that all cost records comply with accounting principles and industry regulations, and they help in audits when necessary.
- Job Completion and Close-Out: Once a job or project is completed, the job cost accountant ensures that all costs have been recorded and closed out properly.
- Collaboration with Other Departments: Job cost accountants often work closely with project managers, purchasing, and payroll departments to gather the necessary information for accurate cost tracking.
- Maintaining Financial Records: They ensure that the financial records for each job are properly maintained and that all supporting documentation is complete and accessible.
Bank Teller-Customer Service Representative
Sykes
Montgomery , AL
04.2019 - 04.2021
- Maintained friendly and professional customer interactions.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisted customers with compromised debit cards and issued new credentials.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Package Handler
Atlanta Moving Solutions(Temp)
Atlanta, GA
12.2018 - 04.2020
- Loaded package containers onto forklifts and transported into packaging areas.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Delivered updates on anticipated task completion times.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Followed verbal and written instructions to properly move and ship products.
- Handled inventory control and cycle counting procedures.
Retail Sales Associate
Mr. Daniel
Marietta, GA
10.2017 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor Of Applied Science - Business & Finances
Alabama State University
Montgomery, AL05.2023
Skills
- Account Services
- Recordkeeping and Documentation
- Task Prioritization
- Customer Service-Oriented
- Verbal and Written Communication
- Payment Processing
- Bill Payment Receipt
- Sorting and Filing
- Signature Verification
- Honest and Ethical
- Quality Control
- Product and Service Sales
- Attention to Detail
- Analytical Thinking
- Pleasant and Personable
- Team Leadership
- Upselling Products and Services
- Customer Data Confidentiality
- De-escalation Techniques
- Oracle Business Intelligence
Skills
- Data Interpretation
- Company Assessments
- Sage 50 Accounting Software
- Salesforce CRM
- Needs Assessment
- Debt Restructuring and Refinancing
- Chart and Graph Preparation
- Word Processing
- Microsoft Office
- Goods and Services Valuation
Timeline
Job Cost Accountant
C.W. Matthews Contracting Co.Inc
01.2023 - 04.2025
Bank Teller-Customer Service Representative
Sykes
04.2019 - 04.2021
Package Handler
Atlanta Moving Solutions(Temp)
12.2018 - 04.2020
Retail Sales Associate
Mr. Daniel
10.2017 - 12.2018
Bachelor Of Applied Science - Business & Finances
Alabama State University