Erryn Stamp

I created the position, and the System and Network Operations Group, by restructuring the company's hosting solution into an option affordable and attractive to clients. By doing so, I transformed a software company over 20 years old into a SaaS company using GCP virtualization and hybrid cloud networking

• Managed a team of IT professionals supporting heavy-duty truck dealerships
• Interfaced with C-Level stakeholders during onboarding and client interactions
• Established and maintained customer and managerial expectations for IT solutions
• Mentored Junior system engineers
• Successfully oversaw the transition of all company employees to work from home.

• Restructured the company's hosting solution into a profitable, attractive option
• Managed over 120 Windows and Linux servers on client premises and oversaw cloud migrations
• Managed Windows and Linux servers on bare metal, HyperV, VMware, Citrix Xen, Proxmox, and Google Cloud Platform environments
• Maintained directories on Google, Active Directory, Azure, and Jumpcloud
• Managed VM snapshots and backup/recovery using Python, Bash, and Powershell
• Maintained VPN connectivity using IPsec, OpenVPN, and Wireguard
• Supported client-side firewall solutions from Fortinet, Unifi, Cisco, Meraki, pfSense, and Sonicwall
• Specifically supported configurations of FortiGate and FortiClient
• Managed internal IT support including Active Directory, email, and phone systems.

• Resolved issues using a ticket management system
• Diagnosed and repaired hardware issues, including installing new hardware
• Prepared laptops for remote use and train users to connect to Cisco VPN and Citrix portal.

• Resolved issues using a ticket management system
• Solved software problems, primarily dental practice management systems
• Supported clients both on-site and remotely.

• Diagnosed and repaired hardware and software issues
• Sold New, manufacturer refurbished, and used PCs.

• Managed Service
• Managed server migration for client
• Established standards for lifecycle
• Assisted CRM/ERP committee
• Managed Windows Active Directory
• Ran small store front (Magi Computers)
• Resolved hardware and software issues
• Built new, custom PCs.

• Sold ASUS Laptops, custom built PCs and servers
• Diagnose and repair hardware and software issues.

• Diagnosed and repaired hardware and software issues.

• Servicing customers at AAFES(Army/Air Force Exchange Service) at Hickam AFB and Schofield Barracks.

• Remotely accessed clients' networks for configuration of servers and VPN routers
• Hired / trained new technicians.

• Honorable Discharge (Medical)