Ersilia Garza
Edinburg
Summary
Dynamic supervisor with a proven track record at Academy Sports Outdoors, excelling in customer service and team building. Enhanced customer satisfaction through effective problem-solving and streamlined inventory control processes. Recognized for achieving sales targets and fostering a collaborative work environment, demonstrating strong communication and organizational skills.
Overview
2005
2005
years of professional experience
Work History
Supervisor
Academy Sports Outdoors
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained database systems to track and analyze operational data.
Sales Associate
The Boot Jack
08.2004 - 08.2004
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
PSJA North HS
Pharr, TX05.2004
Skills
- Customer service
- Training and mentoring
- Goal oriented
- Attention to detail
- Inventory control
- Team building
- Processes and procedures
- Process improvement
- Multitasking
- Time management
- Excellent communication
- Organizational skills
- Active listening
- Self motivation
Languages
Sp
Native or Bilingual
Timeline
Sales Associate
The Boot Jack
08.2004 - 08.2004
Supervisor
Academy Sports Outdoors
PSJA North HS
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