Erskine Nerval
Grace Training Center
West Palm Beach,FL
Work Preference
Desired Job Title
Customer Service Representative
Minimum Desired Compensation
$45000/yr
3
Languages
7
years of professional experience
Dynamic professional with a strong background in patient care at Grace Training Center, excelling in vital signs monitoring and compassionate support for residents. Proven ability to enhance service quality and team productivity as a Customer Service Manager, fostering collaboration and achieving high customer satisfaction. Reliable team player dedicated to improving care standards.
Work History
Customer Service Manager
3 Years 7 Months- Managed customer inquiries and escalations, ensuring timely resolution across phone, email, and chat channels.
- Coordinated service workflows to maintain consistent response quality and support team productivity.
- Developed customer service procedures that improved handling accuracy and reduced repeat issues.
- Trained staff on CRM tools, service standards, and escalation protocols.
- Monitored service queues and prioritized cases to meet customer expectations and internal service targets.
- Collaborated with sales, operations, and logistics teams to resolve order and delivery concerns.
- Reviewed customer feedback to identify process gaps and implement corrective actions.
- Maintained service documentation and reporting to support compliance and team performance tracking.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Certified Nursing Assistant
2 Years 11 Months- Assisted residents with bathing, grooming, dressing, and daily living activities
- Monitored vital signs and reported changes to nursing staff promptly
- Supported safe patient transfers using proper body mechanics and mobility aids
- Maintained clean, organized patient areas to promote comfort and infection control
Education
Phlebotomist
- C N A
Bachelor of Science - Accounting
Skills
Patient care
HIPAA compliance
Reliable team player
Direct patient care
Collecting vital signs
Bathing assistance
Compassionate
Alzheimer's and dementia care
Basic life support
Vital signs monitoring
Languages
English
Professional Working
French
Native or Bilingual
Creole
Native or Bilingual
Timeline
Certified Nursing Assistant
Grace Training Center
11.2023 - CurrentRead More
Customer Service Manager
Josette Quincaillerie
01.2020 - 08.2023Read More
Chuck Shaw Technician Center
Phlebotomist
Read More
Grace Training Center
from C N A
Read More
Institute High Studying Commercial And Economics
Bachelor of Science from Accounting
Read More