Ervin Rosario
San Diego,United States
Summary
Dedicated and detail-oriented bank teller with a proven track record in efficiently handling a diverse range of financial transactions. Adept at processing domestic and foreign wires, including foreign currency transactions, with a focus on accuracy and compliance. Demonstrated expertise in navigating regulatory requirements and ensuring the secure and timely execution of transactions. Known for exceptional customer service, resolving inquiries, and maintaining a high level of professionalism. Seeking to leverage a solid banking experience to excel in any banking role, contributing precision and regulatory acumen to enhance financial operations.
Overview
10
10
years of professional experience
Work History
Bank Teller
Pacific Western Bank
La Jolla, CA
12.2021 - Current
- Addressed customer complaints and assisted in timely resolution to maximize satisfaction.
- Followed company and regulatory policies to protect customer and bank assets.
- Monitored customer transactions to detect, address and report signs of fraud.
- Reviewed documents for proper signatures and verified customer identity to process deposits and withdrawals.
- Processed high volume of domestic wires and Electronic Federal Tax Payments ensuring accurate and timely transactions.
- Managed the processing of foreign/foreign exchange wires ensuring compliance with regulatory requirements.
Administrative Assistant
Dumas Drywall
San Diego, CA
05.2021 - 12.2021
- Filed and retrieved documents, introducing more efficient filing system adopted by company.
- Assisted company in preparing proposals for new business.
- Proofread business documents to check spelling, grammar, and compliance with office policies.
Lead Server
Kings Inn Hotel
San Diego, CA
10.2013 - 12.2020
- Maintained and modeled high standard of efficient customer service to server staff.
- Checked on customers to see if anyone needed attention from wait staff and worked with team members to correct any service deficiencies.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
- Answered customer menu questions and offered suggestions based on individual preferences.
Education
Some College (No Degree) -
San Diego City College
San Diego, CA06-2022
High School Diploma -
University City High School
San Diego, CA06-2010
Skills
- Bilingual (English, Spanish)
- Attention to Detail
- Wire Transfer Expertise
- Customer service
- Regulatory Compliance
- Multitasking
- Employee development
- Teamwork and leadership
Timeline
Bank Teller
Pacific Western Bank
12.2021 - Current
Administrative Assistant
Dumas Drywall
05.2021 - 12.2021
Lead Server
Kings Inn Hotel
10.2013 - 12.2020
Some College (No Degree) -
San Diego City College
High School Diploma -
University City High School
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