Hi, I’m
Karina Flowers
Prescott Valley,AZ
Summary
Experienced banking professional bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
14
years of professional experience
Work History
Wells Fargo
Bank Teller
09.2023 - Current
Job overview
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Provided customer records, account statements and copies of checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Wells Fargo
Bank Teller
07.2022 - 05.2023
Job overview
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Placed orders for customer checks and verified starting numbers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions promptly, minimizing wait times.
Wells Fargo
Bank Teller
11.2019 - 02.2022
Job overview
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Placed orders for customer checks and verified starting numbers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Provided customer records, account statements and copies of checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Berkshire Hathaway Home Services Hometown REALTORS
Real Estate Agent
07.2016 - 09.2019
Job overview
- Assisted clients in finding their dream home or sell their current home and negotiate on their behalf.
- Did Net Sheets for my sellers to give them an idea of how much money they would make or need to provide on the sale of their home. Provided marketing and help buyers get pre-qualified with a mortgage lender. And when it came time to fill out an offer or listing agreement or a buyer agency agreement I explained what they were signing so every party was well informed. I also worked closely with mortgage lenders throughout the entire lending process from start to finish making sure they got all the documents they needed from my buyer.
Buffalo Wild Wings
Hostess/Server/Cashier
01.2012 - 04.2015
Job overview
- Greet & seat guests
- Take reservations and food orders over the phone
- Make seating arrangements to accommodate all parties
- Pack up food for orders and make sure everything was in its proper bag
- Take food and drink orders and bring them to my customers in a timely manner
- Make their visit enjoyable
- Handle payment transactions (cash, card & split tabs)
Education
Buena Park High SchoolBuena Park, CA
High school diploma
06.2009
Jacksonville School of Real EstateJacksonville, NC
Trade school from Real Estate
Yavapai CollegePrescott, AZ
Associate of Arts from Radiologic Tech
01-2027
Skills
- Fundamental mathematics
- English
- Microsoft Word
- Writing skills
- Debits & credits
- Negotiation
- Typing
- Cash handling (5 years)
- Spanish
- Fraud prevention and detection
- Banking - Banking experience (3-5 years) (4 years)
- Clerical experience
- Sales
- Microsoft Office
- Retail sales
- Organizational skills
- Cash register (3 years)
- Windows
- Bank teller experience
- Restaurant Experience
- Customer service (8 years)
- Computer skills
- Bilingual-Spanish
- Communication skills
- Financial services
- 10 key typing
- Data inputting
Timeline
Bank Teller
Wells Fargo
09.2023 - Current
Bank Teller
Wells Fargo
07.2022 - 05.2023
Bank Teller
Wells Fargo
11.2019 - 02.2022
Real Estate Agent
Berkshire Hathaway Home Services Hometown REALTORS
07.2016 - 09.2019
Hostess/Server/Cashier
Buffalo Wild Wings
01.2012 - 04.2015
Jacksonville School of Real Estate
Trade school from Real Estate
Buena Park High School
High school diploma
Yavapai College
Associate of Arts from Radiologic Tech