Abigail Jordan

• Assisted customers with setting up or closing accounts, cashing checks, issuing sales withdrawals, and signing up for new services.
• Completed special procedures for customers such as ordering new checks, stopping payments, receiving deposits, issuing savings withdrawals, and recording night and mail deposits.
• Answered and directed telephone calls.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
• Remained poised and professional even in high-stress situations and when dealing with irate individuals.

Spirit Reins Equine Center provides supplemental therapy to clients by way of hippotherapy in which clients interact with horses. The benefits can include the areas of physical, occupational, and speech therapy. Most of the center's clients are children, who tend to view this form of therapy as more fun than work. My role is detailed below:

• Assisted the therapist in whatever was needed.
• Gathered the horses, tack, and necessary gear at the start of the day.
• Groomed the horses and encouraged participants to help groom the animals and to interact with them in safe, constructive ways.
• Cared for the horses at the end of the day.
• Cleaned the arena and indoor area.