Ervin Mitchell
Charlotte,North Carolina
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position as a Financial rime Specialist. Ready to help team achieve company goals. Knowledgeable Financial Crimes Investigator with two years of risk experience in the financial services industry. Subject-matter-expert, qualified to analyze and identify suspicious financial crimes activity, with standard knowledge of AML and Bank Secrecy Act (BSA) procedures, and regulations.
Overview
8
8
years of professional experience
Work History
Fraud and Claims Specialist
Wells Fargo & Company
01.2022 - Current
- Performs risk assessment and modeling to provide input and recommendations for financial crimes strategies and models.
- Consistently leads team in case closures and works cases well ahead of due dates.
- Performs detailed examination to detect transactional and relationship patterns, trends, anomalies and schemes across multiple businesses or products.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Acts as an escalation point for more complex cases.
- Evaluates effectiveness of Wells Fargo's policies, procedures, processes and internal controls.
- Collaborates and consults with associates on all levels.
- Works Low, Medium, and High priority cars (SAR and No SAR).
- Continuously expands knowledge on financial crimes to build self-awareness.
- Banking /Financial institution knowledge
- Positive weekly meetings to improve success rates
- Navigating between tools to achieve expectations of company needs
- Pindrop software knowledge
- Writes, prepares, and files well-written Suspicious Activity Reports (SARs) for all cases deemed suspicious.
- Provides assistance with case overflow and queue management.
- Daily use of SVP, FCP, Excel, OIB, and LexisNexis.
Freight Broker
Nolan Transportation Group, LLC
08.2021 - 01.2022
- Build relationships with companies that have logistic needs.
- High-volume calls and emails.
- Weekly meetings for strategies that can improve production
- Maintaining relationship and providing excellent service for customer needs
- Maintain relationships with Carriers
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Planned routes for various shipments according to special events, customer needs and weather.
- Tracked shipments and trucks out on deliveries.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
Customer Service Representative
Verizon Wireless
11.2016 - 08.2021
- Provide world-class customer service
- High-volume calls and emails.
- Maintain Performing metrics
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Critical thinking resolve some hard resolutions
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC10.2025
Skills
- Proficient in writing and evaluating SAR narratives
- Two years of experience in conducting complex Fraud claims relating to Suspicious Activity Reports (SARs), Fraud detection, Customer experience, and risk mitigation
- Strong math, analytical, research, and communications skills
- Substantial knowledge ofUnusual Activity Reports (UARs)
- Expert in Microsoft Office (Word, PowerPoint, Excel)
- Effective at resolving issues independently while working across teams to acquire information
- Training and mentoring new hire Financial Crimes Specialists
- Detail-oriented
- Strong and effective oral and written communication
- Comprehensive knowledge of BSA regulations, AML, and Risk Management
Timeline
Fraud and Claims Specialist
Wells Fargo & Company
01.2022 - Current
Freight Broker
Nolan Transportation Group, LLC
08.2021 - 01.2022
Customer Service Representative
Verizon Wireless
11.2016 - 08.2021
Bachelor of Science - Information Technology
Strayer University
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